Operations Manager II

About us

Role Purpose Statement

We are seeking an experienced and results-driven Senior Operations Manager to lead and oversee all core operational functions, including Transportation, Assembly, Kitchen Production, and Warehouse Operations.

This critical leadership role is responsible for ensuring operational excellence across multiple departments by driving productivity, achieving production goals, maintaining optimal staffing levels, and ensuring seamless day-to-day shift execution. 

The Senior Operations Manager will foster a culture of safety, accountability, continuous improvement, and exceptional service while ensuring efficient coordination between teams to support business objectives and customer commitments.

Main Accountabilities

Business Strategy, Policies and Tools

• Execute the implementation of the CSC planning


• Ensure compliance with the policies provided by CSC and Corporate

Managing Business

• Provide data for the development of an annual business plan and budgeting for the CSC 


• Implement the short -term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations


• Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company’s framework and market requirements. 


• Ensure optimal deployment of human, technical and material resources in the CSC 


• Ensure the ordering of all materials needed at the CSC 


• Ensure that the CSC work methods are in line with the company’s standards and customer contracts


• Initiate Capex requests


• Initiate and control continuous optimization of processes


• Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regula¬tions and customer requirements 


• Ensure clear communication and close cooperation with all relevant internal and external interfaces

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed


• Guide, motivate and develop the subordinate employees within the Human Resources Policy


• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team


• Make the company's values and management principles live in the department(s)


• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations


• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety
   

Knowledge, Skills and Experience

•    Minimum 5-7 years of progressive leadership experience in operations management, manufacturing, food production, logistics, distribution, airline catering, or a related field.
•    Proven success managing multiple departments and large frontline teams in a fast-paced operational environment.
•    Strong leadership skills with a hands-on management style and the ability to drive accountability, performance, and employee engagement.
•    Excellent verbal and written communication skills, with the ability to effectively interact with employees, customers, vendors, and executive leadership.
•    Professional presentation, interpersonal, and relationship-building skills.
•    Experience with workforce planning, production scheduling, staffing management, and operational performance metrics.
•    Demonstrated ability to identify operational inefficiencies and implement continuous improvement initiatives.
•    Knowledge of food manufacturing, airline catering, aviation operations, or other high-volume production environments is highly preferred.
•    Strong analytical and problem-solving abilities with the capacity to make sound decisions in a dynamic environment.
•    Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and Windows-based applications.
•    Experience using ERP, production planning, workforce management, or operational reporting systems is a plus.
•    Bachelor's degree in Business, Operations Management, Supply Chain Management, or a related field preferred; equivalent combination of education and experience will be considered.

Preferred Leadership Competencies
•    Strategic Thinking
•    Operational Excellence
•    Team Development and Coaching
•    Change Management
•    Customer Focus
•    Continuous Improvement
•    Safety and Regulatory Compliance
•    Cross-Functional Collaboration