Operations Manager
The Operations Manager position manages janitorial operations that facilitate the maximization of resources to achieve customer satisfaction, productivity, schedule adherence and economic goals.
Specific Duties / Essential Functions:
- Oversees daily activities of region to maximize scheduling and real-time utilization of resources; analyzes and recommends part-time, flexible, and full-time employee mix for the site.
- Monitor daily work hours to remain within budgetary guidelines.
- Be able to operate and teach subordinates how to safely operate and maintain all types of cleaning machinery and equipment.
- Establish and maintain open lines of communication with Managers, Supervisors and Employees.
- Interfaces with Regional Managers to ensure smooth coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
- Manages day porters.
- Conducts customer site inspections; submits customer change orders.
- Provide quotes and supply orders as needed.
- Responsible for job starts, and on/off offboarding.
- Enacts contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to Regional Manager.
- Reviews ongoing performance results to targets. Takes corrective measures with authorization, escalate as needed.
- Participates in daily, weekly, monthly, and annual planning process as appropriate.
- Submits employee change orders as needed in a timely manner.
- Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
- Maintains a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
- Projects a favorable image of the company to promote its aims and objectives.
- Keeps Operations leader and COO promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action, which may be taken.
- Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
- Must provide all newly hired Supervisors and exempt staff with GPS goals within 30 days of hire.
- Must conduct GPS mid-year and year-end reviews within the required timeframe.
- Collaborate and partner with the Training & Development Team to identify development opportunities for your staff, and provide continuous feedback, mentoring, and coaching.
- Communicates areas of accountability and performance expected of personnel assigned.
- Oversees all department-related contracts with outside vendors.
- Determines standards of performance as a basis to review progress of personnel assigned.
- Recommends salary adjustments. Transfers, promotions, and dismissals.
- Ensures proper training of personnel assigned.
- Develops individuals for future advancement.
- Performs other duties and responsibilities as required or requested.
Requirements:
- Associates degree or Bachelor’s degree in business administration or a related field is a plus
- 3-5 years of experience in a leadership or management position.
- Minimum of 2 years Operations experience
- Experience in the same industry or a related field is preferred.
- Client/Vendor Management experience is preferred.
- Experience managing budgets and inventory management preferred
- Excellent communication skills (Verbal and Written) and interpersonal skills.
- Ability to thrive in a fast-paced and dynamic environment.
- Must have experience working with Microsoft Office software applications, including Outlook, Word, Excel, PowerPoint, and Teams.
- Valid State Driver's License with clean record
Required Skills/Abilities:
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Excellent written and verbal communication skills.
- Establish and maintain a positive relationship with client representatives.
- Customer Focus
- Collaboration Skills
- Communication Proficiency
- Develop and Manage Employees
- Personal Effectiveness/Credibility
- Decision Making
- Problem Solving/Analysis
- Teamwork Orientation
- Technical Capacity
Supervisory Responsibility:
This position manages all employees of the department and is responsible for leadership, performance management and hiring of the employees within its department.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing some duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
- Ability to walk for extended periods across multiple job sites
- Ability to lift and carry up to 30 lbs.
- Ability to bend, reach, stand, and walk for extended periods.
- Repetitive use of hands, wrists, arms, and legs, including climbing stairs, use of ladders and keeling or squatting
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Type: This is a full-time position.
Travel: Primarily local with high travel frequencies.
About Us
Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities.
Pegasus was named by Inc. Magazine as one of the "Fastest Growing Private Companies in America".
Salary Range: $60,000-$70,000 Depending on Experience
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.
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