Operations Manager IV

Essential Roles and Responsibilities:

• Lead the Puget Sound area, including two offices in the northern Seattle metro area and a satellite location in Tacoma, supporting more than 110 employee-owners across geotechnical, environmental, construction testing/special inspection, and administrative teams.

• Translate Terracon’s Vision and Strategic Plan into local business priorities, clear goals, and disciplined execution.

• Develop and execute the annual office business plan, with accountability for safe, profitable growth, client development, and operational excellence.

• Champion Terracon’s Best at People culture by fostering an inclusive, caring, high-performing workplace where employee-owners feel supported, valued, and empowered to grow.

• Mentor and develop current and emerging leaders, while ensuring supervisors actively coach, support, and grow their teams.

• Partner with department managers and technical leaders to align staffing, workload, and expertise with project needs, growth opportunities, and client commitments.

• Lead and direct business development efforts in partnership with marketing, client development, and technical teams, including strategic pursuits and large proposals across service lines.

• Oversee profit/loss performance, project management, quality, safety, utilization, employee supervision, client relations, and new business development.

• Communicate area progress to leadership, including business development, project schedules, employee management, safety, financial results, and equipment, facility, or organizational needs.

• Promote thoughtful innovation and continuous improvement that strengthen client service, operational efficiency, and long-term growth.

• Develop awareness of project-related risks, apply company risk policies, and help teams proactively protect Terracon and its clients.

• Strengthen Terracon’s IIF Safety Culture locally by communicating safety expectations, modeling safe behaviors, and ensuring accountability for safety initiatives, rules, and guidelines.

• Promote continuous quality monitoring and improvement on projects, ensuring best practices are followed and managers are accountable for quality control standards.

Requirements:

• Bachelor’s degree and 10 years’ practice experience.  Or, in lieu of a degree, a minimum of 12 years’ related experience.
• Prior A/E/C management experience is preferred.
• Valid driver’s license with acceptable violation history.

Preferred Certification:

• Certification or licensure in field of expertise.

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