Operations Manager, Jackpocket

As an Operations Manager, you'll lead daily operations in our lottery fulfillment center, overseeing lottery ticket order processing and facility management to shape the future of Jackpocket, one of our newest and most exciting products. You'll mentor and develop your team, driving performance to meet both individual and center-wide goals while implementing best practices to ensure optimal efficiency. In this rapidly growing industry, you'll take ownership and make a direct impact to revolutionize the digital lottery courier experience for our customers.

What You'll Do

• Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.

• Train, mentor, and support ongoing professional development for team members to enhance performance.

• Establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center.

• Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment.

• Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues.

• Execute cash balance reporting and support various initiatives to support daily fulfillment center operations.

• Regularly communicate with regional and senior management to ensure alignment.

What You'll Bring

• Bachelor's degree or equivalent experience with at least 3 years of operations and people management experience.

• Availability to support a continuous operation including nights, weekends, and holidays.

• Proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments.

• Strong experience in personnel management, including hiring, scheduling, team development, and performance management.

• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

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