Operations Manager - Medical Groups

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

The Operations Manager is a high-impact individual contributor responsible for owning and driving execution of clinical, operational, and quality-related initiatives across all Pomona Valley medical group clinics. Reporting to the Regional Director of Operations, this role serves as the central coordinator and accountability owner for ensuring key priorities—quality improvement, risk adjustment, operational workflows, and growth efforts—are effectively implemented across sites. While the position does not include direct supervisory responsibilities, it requires strong cross-functional leadership, organization, and the ability to influence teams to deliver consistent, timely execution. It's an exciting opportunity for an execution-minded operator to make a measurable impact on quality and performance across a multi-site clinic network.

What you’ll do

• Own, track, and manage completion of clinical and operational tasks across all Pomona Valley clinics.


• Establish timelines, accountability structures, and follow-up processes, and maintain tracking systems and reporting for task completion.


• Coordinate with site leadership to ensure execution of priorities, and identify and close execution gaps.


• Support development and implementation of standardized clinical workflows and process improvements.


• Support HEDIS, STAR, and quality performance initiatives.


• Assist with risk adjustment, documentation accuracy, audits, chart reviews, and compliance workflows.


• Track performance trends and escalate issues to leadership.


• Assist initiatives to improve patient retention, access, growth, and continuity of care.


• Act as liaison between clinical teams and IT, supporting EMR and clinical system implementation, adoption, and troubleshooting.


• Partner cross-functionally with clinical, operations, quality, and IT teams to align clinic sites and implement regional priorities.

Who you are

• Active LVN license in California.


• 5+ years of clinical operations or ambulatory experience.


• Experience with quality programs such as HEDIS or risk adjustment.


• Strong organizational and execution skills.


• Proficiency with EMR systems and Microsoft Office.


• Experience in managed care, Medicare, or Medi-Cal environments (preferred).


• Experience supporting multi-site operations (preferred).


• Bilingual English/Spanish (preferred).

Benefits

• Stock-options package


• Health benefits include medical, dental and vision


• 401K


• Long-term disability


• Unlimited PTO


• Life insurance


• Paid Leave Program

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.