Operations Manager - New Unit Openings

About Pirate Ventures
At Pirate Ventures, we live boldly and act differently. We"re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others.
Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other.
About the Role
Pirate Ventures is looking to hire a meticulous, detail-oriented, and grounded Operations Manager to help build and guide our ship. You will be the captain of a ship, charting the course and building a crew for new unit openings. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities, navigating a mix of event management and day-to-day operations.

Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition. What you"ll do

Build a team of hospitality Superheroes!
Build, manage, and maintain top-notch training programs so the facility runs to an agreed-upon set of standards
Keen technical skills working with SAAS software solutions, eg Toast, TOCK, Tripleseat
Strong knowledge of writing, managing and enforcing Standard Operating Procedures
Support and work alongside the executive team to grow a world-class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry
Capable of creating, implementing, managing, and overseeing the accounting and finances of the business unit
Maintain clear financial reporting and controls for the business unit
Oversee and manage facilities in a safe and efficient manner
Maintain rapport with vendors, coordinating and supervising delivery of services
Responsible for working with the accounting team to submit and check payroll for accuracy, and ensure all vendor invoices are recorded and remitted for payment
Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company"s culture and core values
Manage and resolve crew conflicts in a professional manner
Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency
Ensure historical knowledge of business and expertise of staff is protected through limited staff turnover and high-quality, ongoing training and education Daily operations to ensure a high standard of facility cleanliness, safety, and appearance
Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre-shift meetings with team members
Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and the highest level of customer service via email, phone, and in-person touchpoints
Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable
All product procurement and inventory management programs for the business to ensure all supplies and inventory are maintained at necessary levels
Participate in weekly executive leadership meetings and quarterly planning
Working with our in-house sales team, execute memorable events
Qualifications

Proven experience as a leader, experience with opening new locations preferred
Commitment to and alignment with the company"s core values
Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
Proficient in Microsoft Office 365
Experience with TripleSeat and Tock is preferred
Minimum 5 years of relevant experience in the bar/hospitality industry, nightclub experience preferred
Must have initiative and strong interpersonal skills
Evenings and weekends will be required
Proof of DC ABRA Manager-on-Duty certification required prior to start of employment
Experience working in the hospitality industry, exhibiting the ability to accommodate and adapt to situations by effective decision making

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