Operations Manager Remote (USA Hours)

Location: Remote
Working Hours: Night shift – USA/PST hours (exact schedule to be confirmed)
Working Days: Monday–Friday, USA calendar
Start Date: ASAP
Employment: Remote / International
Reporting To: CEO

About the Opportunity

Our client is a fast-growing financial services business operating within the personal injury and healthcare sector in the USA.

They are looking for a highly adaptable Operations Manager who can take ownership of day-to-day operations, support multiple functions and help improve processes as the business continues to grow.

This is an ideal opportunity for a hands-on operational professional who is a fast learner, resourceful, proactive and comfortable wearing multiple hats.

Key Responsibilities

• Coordinate and support daily operational activities across different departments.


• Assist leadership with operational planning, reporting and process improvements.


• Identify operational inefficiencies and implement practical solutions.


• Support collaboration between teams to ensure priorities and deadlines are met.


• Monitor operational performance and provide regular updates to leadership.


• Adapt quickly to changing priorities, processes and business requirements.


• Assist with operational projects, ensuring timelines and deliverables are achieved.


• Develop and document procedures to improve consistency and efficiency.


• Provide hands-on operational and people-management support where required.

Requirements

• Previous experience in an Operations Manager or similar operational leadership role.


• Proven experience managing a team of at least 10 employees.


• End-to-end people management experience, including:
  
  
  
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    Recruitment and hiring

    
    
  
  
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    Onboarding

    
    
  
  
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    Training and development

    
    
  
  
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    Performance management

    
    
  
  
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    Employee exits/separations

    
    
  
  
  
  


• Strong problem-solving and organisational skills.


• Demonstrated ability to work effectively in a fast-paced, high-pressure environment.


• Comfortable managing changing priorities and multiple responsibilities.


• Strong attention to detail.


• Excellent spoken and written English with clear and confident communication.


• Strong computer and technology skills.


• A proactive, solutions-focused approach to operational challenges.

The Ideal Candidate

We are looking for someone who is:

• A quick learner who can pick up new systems and processes quickly.


• Resourceful and comfortable figuring things out independently.


• Hands-on and willing to take ownership beyond a traditional job description.


• An effective people manager who has successfully led teams of 10+.


• Comfortable working across different functions and responsibilities.


• Highly organised and able to prioritise effectively.


• Adaptable and able to thrive in a changing environment.


• Confident working directly with senior leadership.

You do not need to have a highly senior title or extensive years of management experience. However, previous management experience is essential, particularly experience managing a team of 10 or more employees.

Remote Work Requirements

As this is a fully remote position, candidates must have:

• A quiet, professional workspace at home.


• Reliable and consistent internet access.


• Their own computer/laptop with a working camera.


• A suitable payment method/bank account that can receive international payments.


• Availability to work USA/PST night-shift hours.

What’s on Offer

• Competitive hourly compensation, discussed based on your local currency and experience.


• Fully remote working environment.


• Opportunity to join a fast-growing international business.


• Potential for career growth as the organisation expands.


• Paid time off.


• 7 paid USA holidays per year.

Recruitment Process

Candidates can expect a structured selection process, which may include:

• Initial assessment


• 2–3 interviews


• Additional interview where required

Start Date: ASAP
Compensation: Up to approximately $15 per hour, depending on experience and requirements.