Operations Manager - Turf Masters Lawn Care

The Operations Manager is responsible for overseeing the day-to-day operations of the lawn care and chemical services branch <$2M, ensuring that all services are delivered efficiently, effectively, and in compliance with safety and quality standards.   

Education:  

• High school diploma or GED  

• A college degree in business, operations management, horticulture, or a related field is preferred.  

Experience:  

• Minimum of 5 years of experience in operations, service management, or a related field, preferably in lawn care, landscaping, or chemical services. 

• At least 2 years of supervisory or management experience. 

• Proven track record in managing operations, optimizing workflows, and improving service delivery. 

• Obtaining and maintaining applicator license(s) by applicable state(s) is required.  

Skills:  

• Strong leadership, team building, and staff development skills. 

• Excellent organizational, time-management, and problem-solving abilities. 

• Knowledge of operational best practices and continuous improvement strategies. 

• Proficiency in Microsoft Office Suite, scheduling software, CRM systems, and inventory management tools. 

• Basic knowledge of accounting and P&L terms. 

• Strong financial acumen, including budget management and cost control. 

• Knowledge of safety and compliance regulations in the lawn care and chemical services industry.  

General Responsibilities: 

• Oversee and coordinate daily field operations, ensuring all services are completed on time, within budget, and to the highest standards of quality. 

• Lead, manage, and motivate a team of field technicians, supervisors, and support staff to ensure they meet performance and quality goals.  

• Manage the scheduling of services, ensuring optimal route planning and resource utilization to maximize efficiency and minimize operational costs. 

• Oversee inventory levels of chemicals, tools, and equipment.  

• Monitor service delivery to ensure that customer expectations are met, resolve service issues promptly, and ensure high levels of customer satisfaction.  

• Continuously evaluate and improve operational processes to increase efficiency, reduce costs, and enhance the overall customer experience.  

• Report performance results to senior management and implement corrective actions as necessary. 

• Assist in the development and management of branch budgets, focusing on cost control and maximizing profitability.  

• Ensure that the company adheres to all local, state, and federal regulations regarding pesticide use, chemical application, and worker safety. Manage audits and inspections to maintain compliance.