Operations Manager (Warehouse)

Job Summary:

The Area Manager (AM) serves as the primary tactical executor on the warehouse floor. They are responsible for driving safety, leading frontline teams, and enforcing Standard Operating Procedures (SOPs) to achieve daily operational targets. Success in this role is defined by an obsession with detail, a commitment to being a "coach first," and maintaining a consistent presence where the work happens.

Key Responsibilities:

• Real-Time Flow & Floor Presence:

Lead: Own the tactical minute-by-minute execution. Identify and remove physical or systemic barriers (equipment failure, station bottlenecks) immediately to keep the "grind" moving.

Support: Provide the OM with real-time feedback on labor effectiveness and volume spikes that require mid-shift adjustments.

• Immediate Coaching & Individual Performance:

Lead: Own "In-the-Moment" Coaching. This is the high-frequency, tactical feedback given on the floor. AMs will consistently correct behaviors and provide real-time feedback. They own the "Daily 5" touchpoints and immediate behavioral accountability.

Support: Execute the training plans designed by the OM, ensuring new hires are integrated correctly into the workflow. Provide data to the OM regarding which associates are consistently failing to meet standards despite immediate coaching, triggering a need for a structured path.

• Safety & Professional Standards:

Lead: Own the "Safety First" culture on the floor. Ensure PPE compliance, clean aisles, and professional conduct (leading by example in dress and demeanor).

Support: Escalate structural safety concerns or recurring behavioral issues to the OM for formal performance management.

• Tactical Problem Solving:

Lead: Solve the "symptoms" of the day. If a line goes down or a scanner breaks, the AM is the first responder to restore flow.

Support: Document these occurrences to help the GM identify long-term "process diseases" that require capital or strategic fixes.

Core Competency:

• Accuracy ("Right First Time"): You eliminate the "hidden factory" of rework by ensuring your team follows SOPs exactly, protecting downstream profitability.
• Efficiency ("Speed with Purpose"): You don't just move fast; you identify which area or bottleneck needs your attention now to move the needle on shift volume.
• Reliability ("The Stable Standard"): You are the leader the team can set their watch by—consistent in your expectations, your presence, and your enforcement of rules.
• Insightful Curiosity ("Find the 'Why'"): When a metric dips, you look past the symptom (the low number) to fix the actual disease (the broken process or tool) on the floor.
• Bias for Action ("Own the Outcome"): You treat your area like your own business. Waiting for permission is a bottleneck; you take the lead to clear the path for your team.
• Resourcefulness ("Scrappy & Strategic"): You protect the bottom line by maximizing the headcount and equipment you have, rather than waiting for more resources to arrive.

Qualifications / Requirements:

• Proven experience in a warehouse, distribution, or logistics leadership role.
• Strong ability to coach and lead direct teams in a fast-paced, metrics-driven environment.
• Proficiency in analyzing performance data and executing daily operational adjustments.
• Clear and confident communicator with a proactive, solution-oriented mindset.
• Able to direct and make key decisions related to specific tasks and responsibilities in day-to-day operations.

Physical Requirements:

• Must be able to lift, carry, push, and pull up to 50 lbs frequently.
  Ability to stand, walk, bend, reach, twist, and stoop for extended periods (10 to 12 hour shifts).
• Frequent climbing of ladders and step stools required.
• Manual dexterity to operate setup tools and equipment.
• Must be physically able to work in varying environmental conditions (hot/cold).
  

 What We Offer:

• Competitive salaries with significant career growth opportunities
• Bonus Opportunities
• Paid Time Off, Sick Pay, Holiday Pay
• Paid parental leave
• Medical, dental and vision benefits
• 401(k) with 4% match after one year of employment