Operations Processing Specialist

Description

POSITION SUMMARY:

The Operations Processing Specialist has oversight into various elements of ACH and check processing. The position acts as the liaison between the Bank and processors/operators for those functions. The Operations Processing Specialist handles unauthorized ACH and submits the annual Abandoned Property to New York State. The position works closely with the BSA Department regarding fraudulent/altered check processing items. The Operations Processing Specialist gathers customer information for government requests such as tax levies, information subpoenas etc. and for customer research request. This position is also a primary back up for the Cash Management Specialist position as well as various other back office operational duties.

Requirements

EDUCATION & EXPERIENCE:

• High School graduate or equivalent 
• Minimum of three years of financial institution experience – back-office operations experience preferred
• Knowledge of computer operation and the ability to utilize the Bank’s software
• Strong attention to detail, organization and problem-solving skills
• Ability to manage projects and meet deadlines 
• Excellent customer service and interpersonal communication skills – both written and verbal
• Must show initiative, reliability and team orientated attitude
• Strong computer skills with knowledge of Microsoft Office software

MAJOR DUTIES & RESPONSIBILITIES:

• Review daily ACH and incoming check exceptions from file postings – coordination between branches and the batch operator for processing. In some cases, process the exceptions directly
• Liaison with third party vendors/processors for the Bank’s ACH and check processing programs etc. 
• Keep updated knowledge through continuous research and webinars available 
• Liaison between the Bank and the Bank Attorney’s
• Work closely with the BSA Department regarding legal documents, unauthorized ACH transactions and fraudulent/altered check processing items   
• Handle customer research requests including copies of checks, statements, regulatory documents, etc.
• Process returned deposited customer checks and check adjustments presented by the Federal Reserve Bank
• Coordinate and submit the annual Abandoned Property to New York State
• Oversight of the postage machine including, addition of postage, ordering of supplies and service requests
• Review of customer Mobile Deposit Capture checks deposited through Online Banking and image checks processed in the Operations Department to receive credit through the Federal Reserve Bank
• Primary back up for the Cash Management Specialist positions as well as various other back office operational duties
• Prepare and/or conduct periodic review of various reports, reconciliations or maintenance
• Develop detailed knowledge of the Bank’s products, services and general information, as well as a basic understanding of operation in other departments of the Bank
• Successfully complete training programs as necessary
• Complete other tasks and projects as assigned by supervisor

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPLIANCE STATEMENTS:

EQUAL EMPLOYMENT OPPORTUNITY

Bank of Greene County is an equal opportunity employer. We provide equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, employee’s or a dependent’s reproductive health decision making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.

BANK SECRECY ACT (BSA)

Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments.

Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer.

All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer.

The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations under the Bank’s Compliance Program as it pertains to his or her job functions. Employees are expected to meet all compliance requirements as stated within the Bank’s BSA/AML/CIP/OFAC Program. Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination. Employee’s compliance violations may result in termination, individual fines, and possible imprisonment.