Operations Processing Supervisor

This person is responsible for supervising staff and daily activities in the Operations Processing Department, with respect to electronic payments and check processing. This person will oversee operational functions, such as Proof of Deposit, ACH Origination/Receiving, exception items, core system End of Day processing, Remote Deposit Capture, Lockbox services   and balancing of daily deposit transactions. This person ensures that all daily work is completed, posted timely and accurate to provide internal and external customer satisfaction.  This person is responsible for staff development and training, as well as continuous process improvement.   

Qualifications: This person should have a bachelor’s degree and five years of bank-related experience or the equivalent. This person must possess a working knowledge of banking operations, transaction flows, risk controls, compliance, and technology used by the corporation. This person must also possess excellent leadership skills, analytical skills, decision making skills and change management skills. This person must also display excellent written and oral communication and be able to communicate effectively with all levels within the corporation.  

Principal Responsibilities:  

• Lead the team and develop an atmosphere of teamwork, open communication and unity.  Provide oversight of all services offered from early ACH Receiving to Night Processing.  Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner. 

• Be a resource and a subject-matter expert for management and staff regarding department processes, procedures and systems related to ACH payments and Check 21 Services. Research and resolve escalated processing issues. 

• Lead change with Continuous Improvement initiatives to contribute to process improvements, operational efficiencies, and superior customer service. Empower staff to self-change processes, looking for both incremental improvements and transformational opportunities.    

• Evaluate and manage the operational risk within all functions of the department. Investigate and research more complex data and customer problems by gathering appropriate information. Interact with a diverse number of internal and external contacts.  

• Delegate and assign tasks and responsibilities to employees. Monitor performance and provide necessary feedback. Clearly communicate goals and challenge employees through job enrichment. Analyze and assess conditions thoroughly to make independent decisions regarding daily processing and procedural issues. 

• Work with appropriate vendors and/or internal departments to resolve system, software, and connectivity issues.  

• Develop and implement processes and reporting to monitor quality and quantity performance to ensure adherence to established Performance Level Standards (PLS), and report performance to management at least monthly.  

• Actively pursue developmental and growth opportunities as identified by you and/or your manager.  

• Act in accordance with First Bank & Trust policies and procedures as set in the employee handbook. 

• Adhere to compliance procedures and participate in required compliance training.