Operations Service Manager - Pest Control

Compensation/Benefits:

-          $74,000-$90,000 Competitive Pay with Growth & Profit Bonus Plan

-          Service Vehicle

-          Health, Dental, Vision, & Life Insurance

-          Paid Holidays

-          Paid Vacation and Personal Time

-          Retirement Plan with Employer Match

Do you have a business or pest control background and an interest in business growth and development? Are you interested in working for a fast growing, locally owned and operated company? Do you want to work for a company that is an industry leader?

If you are interested in being part of a growing professional team, this Operations Service Manager position is the foundation to your successful business career.

Job Title: Operations Service Manager - Casper, Wyoming

Company: Orkin Pest Control/Sawyer, Inc.

Responsibilities:

-  Uphold our brand standards and service-oriented culture

-  Deliver first class customer service while interacting with various clients, vendors, and co-workers

-  Ensure that company policies and procedures are followed

-  Recruit high quality talent for the service team and assist manager with screening & interviewing candidates

-  Initial and ongoing training for service specialists. Ensure required licenses, certifications, and/or registrations are obtained and maintained

-  Monitor service quality and accuracy through site inspections, service paperwork and reports, and direct communication with clients and service specialists

-  Observe specialists in the field; provide recognition and constructive feedback. Conduct regular coaching and performance reviews.

-  Monitor vehicle operation and maintenance. Address variances from company requirements.

-  Manage inventory of products, materials, and equipment. Allocate to service team per service requirements and maintain proper documentation

-  Support the efforts of sales representatives; Encourage service specialists to upsell clients and generate leads for the sales team

-  Monitor service routes and schedules, regularly review service paperwork and reports, and take action as necessary to ensure work is complete, accurate, and on time.

-  Lead and implement approved projects and ensure timely completion

-  Manage and oversee branch operations

-  Ensure both growth and profit objectives established for the branch

-  Ongoing participation in Manager & Employee Development Programs

Qualifications:

-  Minimum Bachelors Degree in Business or related field and/or 5 years pest control advanced field experience required

-  Minimum of 5-years customer service experience required

-  Minimum of 3-years team supervision and leadership experience required

-  Required to live in Casper/surrounding area (no more than 10 miles outside city limits)

-  Non-Exclusive territory covers state of Wyoming. Must be willing to travel

-  Required to spend 60% of time with service specialists in the field

-  Advanced computer use and technology capabilities is required

-  Advanced skill set in Microsoft Excel, PowerPoint, and Word is required

-  High degree of professionalism with exceptional follow-up and organizational skills

-  Flexibility in a multi-managed working environment

-  Ambitious, results-driven, and not afraid of healthy competition

-  Resourceful and able to learn new products, services, and processes quickly

-  Strong facilitation and team skills

-  Ability to write clear, concise communications: excellent grammar, spelling, and editing skills

-  Safely use a ladder

-  Lift and carry up to 50 pounds

-  Safely access crawl spaces, attics, rooftops, etc.

-  Ability to work in all types of weather and temperature conditions

-  Obtain and maintain required state licensing

-  Qualified candidates must pass a background check and drug screening