Operations Specalist

General Responsibilities:

• Serve as the hub connecting vendors, staff, and other resources to support agency operations.


• Protect the privacy of customers/families and hold in confidence all information obtained in the course of service.

Specific Duties:

• Collect and relay on-site information in coordination with staff and/or vendor requests.


• Schedule onsite IT projects while minimizing disruption or downtime of staff.


• Create tickets with IT vendors to process new users and terminations.


• Collect, inventory, and distribute tech equipment to staff.


• Keep tech inventory organized and up to date with software and security updates.


• Assist with AV setups for on-site and agency-wide trainings.


• Provide basic troubleshooting of onsite tech issues and coordinate service calls as required.


• Maintain record-keeping of IT and other business-related inventory.


• Assist with off-site training process including travel arrangements.


• Assist with data entry tasks to support IT and administrative workflows.


• Participate in personal and professional development activities.


• Perform other duties as assigned.

Education and Experience Qualifications:

• Associate’s Degree in Business or related field preferred.


• Preferred one year of previous office management experience.

Additional Requirements:

• Must have proficient computer skills (Microsoft Office & Adobe Pro).


• Must have familiarity with databases to include reporting and output to Excel.


• Must be self-directed and able to coordinate the completion of assigned tasks and be willing to accept new challenges on a daily basis.


• Knowledge of business writing, editing, filing, and basic office equipment experience.


• Ability to type with average speed and accuracy and to proofread completed documents.


• Must have reliable transportation and a valid driver’s license, provide proof of insurance, pass a State Police criminal clearance check and MMCAA’s “Insurance Carriers” driving record review.


• Must comply with Agency smoke free and drug free policies.


• Understand the importance of daily work attendance, and the impact on co-workers, clients, and the agency.