Operations Specialist

General Responsibilities:
➢ Serve as the hub connecting vendors, staff, and other resources to support 
agency operations.
➢ Protect the privacy of customers/families and hold in confidence all information 
obtained in the course of service.
Specific Duties:
➢ Collect and relay on-site information in coordination with staff and/or vendor 
requests.
➢ Schedule onsite IT projects while minimizing disruption or downtime of staff.
➢ Create tickets with IT vendors to process new users and terminations.
➢ Collect, inventory, prepare, and distribute tech equipment to staff.
➢ Administer tech to new staff and provide support for best practices on system usage 
and security. 
➢ Keep tech inventory organized and up to date with software and security 
updates.
➢ Assist with AV setups for on-site and agency-wide trainings.
➢ Provide basic troubleshooting of onsite tech issues and coordinate service calls 
as required.
➢ Maintain record-keeping of IT and other business-related inventory.
➢ Assist with off-site training process including travel arrangements.
➢ Assist with data entry between various databases.
➢ Participate in personal and professional development activities.
➢ Perform other duties as assigned.
Education and Experience Qualifications:
➢ Associate’s Degree in Business or related field preferred.
➢ Preferred one year of previous office management experience.
Additional Requirements:
➢ Must have proficient computer skills (Microsoft Office & Adobe Pro).
➢ Must have familiarity with databases to include reporting and output to Excel.
➢ Must be self-directed and able to coordinate the completion of assigned tasks 
and be willing to accept new challenges on a daily basis.
➢ Knowledge of business writing, editing, filing, and basic office equipment 
experience.
➢ Ability to type with average speed and accuracy and to proofread completed 
documents.
➢ Must have reliable transportation and a valid driver’s license, provide proof of 
insurance, pass a State Police criminal clearance check and MMCAA’s 
“Insurance Carriers” driving record review.
➢ Must comply with Agency smoke free and drug free policies.
➢ Understand the importance of daily work attendance, and the impact on coworkers, clients, and the agency.