Operations Specialist

About Galaxy Gaming

Galaxy Gaming is an innovative, customer-focused brand of omnichannel table games experts. Our team proudly represents world-famous table games and side bets, over 20 years of iGaming experience, proven-performing technology and solutions, industry-leading service levels, and much more on the horizon. Join the Galaxy!

Position Overview

The Operations Specialist oversees all aspects of order management, customer service for product installations, and scheduling. The position is based in the Las Vegas office. 

Responsibilities:

• Process and maintain accurate data through NetSuite for all electronic product orders
• Work with various departments and clients to ensure all tasks to complete the installation is being done and on target
• Confirm client contacts and schedule IT/Installation calls
• Verify compliance requirements for shipments and installations
• Confirm product configuration on orders and update work orders to build for installation
• Update service tickets with status and information required for installs and maintain service calendar linked to open installation service tickets
• Update NetSuite on order status
• Facilitate the flow of information amongst team members and between various departments
• Fulfill orders and record installation of finished assemblies at client locations and process any return authorizations coming back from client locations
• Prepare packing lists for compliance and shipping when required
• Process items installed to convert inventory into fixed assets
• Assist with special product item orders
• Review NetSuite Opportunities that are pending signed contracts with the sales team to identify orders that should have inventory committed before the normal order process stage
• Process Product Only sales orders
• Other duties as assigned

Required Knowledge/Skills/Job Qualifications:

• Excellent verbal and written communication skills
• Must exhibit great focus and attention to detail in all projects within a dynamic environment
• Must have the ability to multitask and handle multiple routines simultaneously
• Excellent time management and prioritization skills
• Maintain a positive attitude and professional demeanor
• Proficiency in Outlook, Word, Excel, and familiarity with task management tools, such as NetSuite
• Ability to promptly respond to common inquiries, complaints, or requests from various internal and external parties in a professional manner
• Talent to build strong relationships with customers and service contractors
• Ability to read, write, and interpret detailed, concise, and accurate documents, such as reports, policies, procedures, and correspondence
• Ability to maintain organization, meet deadlines, and demonstrate integrity and discretion in handling confidential information
• Ability to obtain a Nevada gaming license   

Education / Experience:

• Bachelor’s Degree in business or a related field and/or a combination of education and equivalent work experience in a related field
• Experience with order management, including processing sales and work orders
• At least 1-2 years of project management or administrative experience 
• At least 3 years of customer service experience 
• Experience using ERP/CRM systems preferred
• Experience in table games a plus

Physical Requirements:

• Must be able to remain in a stationary position for extended periods of time
• Must occasionally move about inside the office to access office machinery, etc.
• Constantly use hands/fingers to operate a computer and other office productivity machinery, such as a calculator, copy machine, etc.
• Occasionally will need to reach with hands and arms, lift objects up to 10 pounds, climb/balance, stoop/kneel/crouch/crawl or stand for periods of time

Galaxy Gaming is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, sex, age, national origin, religion, gender identity, sexual orientation, protected veteran status, basis of disability, or any other federal, state, or local protected class.