Operations Specialist

• Performs tasks required to schedule notaries for in-person mobile notary signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully


• Resolves common issues that occur during the duration of a transaction and escalates when necessary


• Uses independent thinking skills while reviewing orders to help prevent work-stopping problems 


• Provides white-glove customer service to our customers using our order management dashboard 


• Makes outbound phone calls when time sensitive situations arise


• Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order


• Reviews document scans to ensure all necessary signatures, initials, dates, etc are present and accurate


• Reports any discrepancies or errors found in documents and coordinates with the appropriate team members to rectify them 


• Provides helpful feedback regarding our product and processes 


• Completes special projects as requested by their supervisor

Behaviors/Attributes for ADA and employee relations purposes: 

• Maintains regular and punctual attendance


• Works overtime as assigned


• Works cooperatively with others


• Works in a remote (quiet environment)


• Has a functioning high-speed internet connection


• Complies with all company policies and procedures


• Shows up to meetings on time, ready to listen & participate


• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Minimum Qualifications:

• High school diploma required


• A minimum of 1-2 years of related customer service experience


• Strong written and verbal communication skills


• Ability to learn new computer system applications

Knowledge/Skills/Competencies:

• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise


• Positive with a natural drive to help people, must be customer service oriented


• Curious and has a learning mindset; eager for feedback


• Ability to multitask, stay focused and self-manage in a fast paced environment

This is a remote role, please take note the working hours will be one of the following:

• 10:00a - 6:30p MST Tuesday - Friday and 8:30a - 5:00 MST on Saturday

If you are located in the SF Bay Area, NYC, or Seattle Metro area, the target starting hourly rate for this role is $23.74 per hour. For all other locations, the target starting hourly rate is $20.77 per hour. Individual pay is based on the successful candidate’s experience and qualifications.