Operations Specialist

Join the American Bank team! We are a small, privately-owned community bank that delivers high-quality experiences tailored to each individual and business. We empower our employees to work in the best interest of customers, give back to their communities, and maintain a healthy work-life balance. We also like to have fun!

Please Consider Applying Through This Link: https://americanbankmontana.bamboohr.com/jobs/

Reports To: Operations Assistant Manager

Position Status: Full-time, Non-exempt (Hourly)

Job Summary: An Operations Specialist is the backbone of the bank’s customer service operations and administrative tasks through numerous tasks such as managing wires, reconciling bank statements, balancing ledgers, and other required work. Accuracy and efficiency are two primary skills that is expected of someone in operations, alongside strong mathematical skills, and good customer service.

Benefits:

• Comprehensive Health Insurance (Medical, Dental, Vision)


• Company-Sponsored and Voluntary supplemental insurance options (Life, Disability, Accident, & more)


• 401k (5% match!)


• Paid Time Off + 11 Paid Banking Holidays + Paid Volunteer Hours


• Continuing education and development opportunities. 


• Work alongside coworkers who are dedicated to building strong relationships and investing in the neighborhoods we proudly serve. 


• Discounted banking products and numerous other employee perks!

Primary Responsibilities:

• Answer calls in the general workgroup and provides information to bank staff regarding products and services and other pertinent Bank information.


• Review new account and maintenance documentation to ensure completion and accuracy to assist retail staff with maintaining proper account records.


• Process basic non-cash financial transactions, such as Fed Adjustments, encoding error corrections, ACH return entries, etc.


• Process basic account maintenance transaction, including but not limited to contact information, wire transfers, updating ATM and Debit Cards limits, and resetting passwords.


• Research information to resolve customer requests and concerns, working closely with supervisors and other departments.  Escalate issues in a timely manner to ensure service level agreements are met.


• Track trends and system issues to ensure accurate reporting to appropriate lines of business and management.


• Research and monitor reports pertaining to card processing, deposit accounts, general ledger account, loans and other product lines as needed. 


• Daily and monthly balancing of general ledgers and internal checking accounts.


• Monitor reclamations & social security returns, ensuring proper follow-up.


• Download, process, and approve domestic & international wires.


• Review and monitor Cash Management Wires.


• Review and monitor Remote Deposit Capture items for accuracy and compliance. 


• Assist with filing and managing fraud claims, ensuring regulation compliance & procedures.


• Adhere to security and confidentiality protocols, operational procedures, and best practice guidelines.


• Scan, index and check for quality assurance of scanned documents through the document imaging system.


• Complete required security and regulatory online training modules.


• Perform additional tasks as assigned.
  

Competencies:

• High integrity


• Accountability


• Responsiveness


• High quality work


• Adaptability


• Effective communication skills.


• Sound problem-solving and decision-making ability

Education and Experience:

• 1 to 2 years’ Call Center, Operations, Teller, Financial Industry or Retail experience preferred.


• High school diploma, GED or equivalent.


• Equivalent combination of education and experience may substitute for stated qualifications.

Working Conditions:

• Work environment is indoors in a clean atmosphere with normal noise levels.


• Ability to work under time constraints and pressure is required.


• Exposed to a potentially hazardous condition – robbery. Receives detailed instructions and procedures to be followed to minimize the risk.


• Hours of work: Monday – Friday 8am-5pm MST.


• Ability to attend bank trainings, meetings or other bank functions is required.

Physical Requirements:

• Critical sensory abilities are seeing, hearing/listening, touching, and speaking


• Physical dexterity requirements include operating general office equipment such as telephone, computer, calculator, photocopier, and postage machine. Physical ability to stand, walk, sit, climb stairs, balance, stoop, kneel, crouch or crawl.


• Mental effort requirements include reading, writing, basic arithmetic, mathematics, visualizing conclusions, analyzing data, searching for solutions, creating methodologies, conducting research, and managing resources.


• Physical requirements include standing for long periods when providing customer service, sitting, walking and must be able to lift and carry 30 lbs. waist high and 20 lbs. shoulder high.

Travel Requirements:

• I understand that even though my primary work assignment will be in the Livingston main branch; I agree to go to any other location requested by management. I understand that such temporary re-assignment will require the use of my personal vehicle. If I am requested to spend the entire day at a non-primary location, American Bank will pay for my time spent traveling which is inclusive from the time I leave my home to the time I return to my home.  In addition, any time that I use my personal vehicle in such travel, I understand that American Bank will reimburse my mileage at the current designated IRS mileage reimbursement rate.

Pay Grade:  9

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.