Operations Specialist

Because Seamen’s Bank remains a relatively small Community Bank, it is expected that all employees will contribute above and beyond the duties that are listed in any “job description” or “posting.” In addition to the duties listed below, all employees are expected to perform any function necessary within the scope of expertise and authority to provide the highest level of customer service and to increase the productivity of the Bank. It is expected that all employees will continually strive to improve, by educational resources made available, especially in regard to security and compliance procedures.
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Summary: Supports multiple back-office functions. Processes and reconciles financial transactions for the Bank and customers. Compiles data and resolves errors in payment processing. Ensures regulatory compliance. Assists customers and staff.

Essential Duties and Responsibilities may include but are not limited to the following:

• Knowledgeable in Branch operations and assists branch staff with questions
• Assists Accounting Department in reconciling internal accounts and general ledger
• Assists in processing/ordering debit/ATM cards
• Customer & Transaction research
• Processes asset verification and credit requests
• Process incoming and outgoing wire transfers
• Ensures error resolution for teller posting errors
• Verifies customer address change forms and dormancy/escheatment notices
• Processes stop payment and transfer relationship requests
• Verifies and processes mail deposits; handles general mail correspondence
• Maintains signature card and other account documentation, both paper and electronic
• Organizes and maintains file system; files correspondence and other records
• Assists customers with basic eBanking needs such as password resets
• Ensures compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH Rules
• Additional backup duties that may overlap with other Operations staff

Qualifications and/or Educational Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• An Associate Degree or higher, with 2-4 years of banking experience or training; or the equivalent combination of education and experience
• Requisite mathematical and communication skills (verbal and written), reasoning ability, discretion, and organizational skills expected of Operations staff
• Strong computer skills, including Microsoft Office products (Word, Excel)
• Attention to detail Ability to multi-task
• Ability to assist branch staff and customers in a friendly and knowledgeable manner
• Ability to exercise good judgement within guidelines

Supervisory Responsibilities: This job has no supervisory responsibilities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must have the ability to remain at a computer for long periods of time.

AAP/EEO STATEMENT: Seamen’s Bank is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status.

Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of Seamen’s Bank to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements. Please inform us of any necessary accommodations required during the application process and/or at any time during employment.