Operations Specialist

Description

The Operations Specialist is responsible for providing clerical and administrative support that assist customers and staff in an accurate, courteous, and efficient manner. Operations Specialist duties include data processing, wire transfers, customer account statements, day-to-day accounting operations of the Bank, general ledger maintenance, accounts payable and other financial areas. Operations Specialists verify and reconcile daily operations and maintenance, research and resolve operational concerns, and prepare reports. 

This position must report to the Orange City, IA location.

Requirements

• Responsible for accurate and efficient Operations activity including but not limited to daily processing, maintenance activity, core banking system activity, wire transfers, Automated Clearing House (ACH), and daily and periodic reports. 
• Strong working knowledge of the bank’s data processing and bookkeeping activities. This includes, but is not limited to, Electronic Funds Transfer (EFT), online and mobile banking modules, and accounts payable processing. 
• Supports audit and regulatory information requests by providing staff and/or examiners with detailed records and reports.
• Maintains an active awareness and understanding of compliance with bank policies, procedures, regulations and laws, including but not limited Funds Availability, Bank Secrecy Act, Anti-Money Laundering Act, and other laws and regulations.
• Provides exceptional internal and external customer service such that banking needs are met, problems are resolved in a timely manner, with a positive manner.
• ACH processing includes sending files out, processing non-post activity, and sending return files. 
• Conduct daily cash letter processing including incoming cash letter returns and reconciliation.
• Process daily work from tellers, merchants, and customers accurately and in a timely manner.
• Maintain software and develop programs and work with vendors as needed to resolve less common product issues.
• Assist Cashier in correspondent banking activities.
• Maintain thorough knowledge of operating software to be able to provide technical support arising from daily operations.
• Collaborate with various supervisors and departments to ensure operational processes are meeting the needs and desired outcomes.
• Responsible for accurate and timely end of day reporting duties.
• Work with Software vendors as needed to resolve less common product issues.