Operations Specialist

Operations Lead

The Company:

DIME® was founded in 2018 by husband and wife duo Ryan and Baylee Relf, who saw a need to provide clean, optimized skincare for people of all ages. As a skincare and beauty advocate, Baylee became a Master Esthetician in 2015 and learned skincare is not “one size fits all”. 

With a slogan of “Love the DIME Difference”, DIME’s mission is simple: to create luxurious skincare and beauty products that are clean, effective, and approachable. 

Position Description:

The Operations Specialist is responsible for supporting our direct-to-consumer (DTC), business-to-business (B2B), and Inventory Control workflows across daily, weekly, and monthly operational cycles. This role plays a critical part in ensuring accurate order processing, inventory integrity, and seamless wholesale fulfillment through hands-on execution, cross-functional coordination, and data-driven performance tracking. 

Duties/Responsibilities:

• Communicates unit output and throughout per hour (TPH) targets to the B2B team at the beginning of each shift.
  • Frequently monitors progress towards the set daily goal/expectation(s) based on the team's hourly output levels.
• Outbound purchase order (PO) staging, paperwork verification, and post-pickup processing.
  • Packing list(s).
  • Bill of landing (BOL)(s).
  • Ship off system stock adjustments.
  • Ulta Electronic Data Interchange (EDI) and/or Amazon Seller Central (Amz SC) tracking upload & transaction(s) send.
  • PO documentation filing & linking (ie: BOLs, packing lists, pallet photos).
  • Outbound purchase order(s) email to applicable parties.
  • Send packing list(s) to Ulta.
• B2B team performance metric pull (twice daily), capturing unit output against collective team logged hours for TPH calculation and daily goal progress.
• B2B metric reporting.

• Storefront stock-level verification.
• Inventory discrepancy(ies) & damage(s) adjustments.
• Verification of Active zone staged stock levels.
• Cross-role support.

• Assist Operations Lead with end-user process training.
• Wholesale channel PO processing

• Troubleshooting order processing errors & order import discrepancies.
• PO prioritization based on shipment dates and launch timelines.
• Management of master wholesale shipment sheet (capturing new POs, SKU additions, and any revisions).
• Assist Operations Lead with end-user process training.

• Management of multi-channel returns.
  • Logging, lot/expiration verification, quality check(s), and receipt capture.

• Verification of purchase order inputs, revisions, and adjustments for accurate end-of-month (EOM) reporting.

• Cycle counts.

• Assist Operations Lead with kitting projects.

Requirements:

• Ability to problem-solve and troubleshoot warehouse equipment.
• High attention to detail and organizational skills.
• Ability to comprehend instructions, correspondence and other information.
• Strong interpersonal skills.

Qualifications, Education and Experience:

• High school diploma or equivalent.
• 1-2 years experience in a warehouse environment.
• Experience with warehouse operations software.

Physical Requirements:

• Consistently works in a warehouse environment.
• Prolonged periods of sitting at a desk, working on a computer, or standing.
• Prolonged periods of performing repetitive tasks.
• Must be able to lift 50 pounds at times.
• Regularly required to sit, stand, talk, hear, and use fingers to operate a computer and telephone.

Safety risks: 

Ergonomic strains due to repetitive movements and desk work. Eye strain due to computer usage. Physical strain due to physical labor, standing for long periods, and handling items of various shapes and weights. Musculoskeletal injuries (MSIs), including sprains and strains and other injuries associated with lifting, handling, carrying objects, bending, twisting, heavy loads, and awkward postures. Contact with forklifts and other warehouse machinery. Falling objects. Slips, trips, and falls. Injuries from using box cutters.