Operations Specialist

About the role

• Tracks and traces all shipments, ensuring accuracy, customer’s expectations are met, and vendors are delivering on their commitment to Candor Expedite.

• Enters and ensures all carrier documentation is received for new carrier setups and updates any existing partner profiles as needed.

• Ensures that all carrier partners adhere to all federal guidelines in reference to all FMSCA and DOT requirements.

• Ensure all customer orders are released for invoicing via Candor’s TMS in a timely and accurate manner.

• Ensures all rate confirmations and rate agreements are compliant.

• Understand transportation optimization techniques including mode selection, freight consolidation, load building, and efficient routing.

• Oversee carriers accountability for proof of delivery, capacity, driver information, truck and trailer requirements, tracking acceptance and service commitments.

• Develops effective long-term relationships with carrier drivers, shippers, consignees, and teammates.

• Collaborates with account managers and carrier sales to ensure customer satisfaction is upheld.

Skills

• Problem solving

• Clear communication clearly to internal and external clients.

• Delegation and assignment of work to cross functional teams.

• Excellent written and verbal communication

• Persuasion

• Time management

• Self-motivated

Qualifications

• Bachelor's degree or equivalent work experience.

• Experience managing multiple clients, projects and/or teams to achieve a high service level.

• A basic understanding of freight, shipping & transportation, supply chain, and client service related to the industry.