Operations Specialist

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position:

The Operations Specialist will manage logistics and operational projects

for the Commercial Enablement organization. This role will support the

Commercial Enablement department to coordinate training logistics,

process improvement initiatives and administrative functions for training

programs to deliver effective training experiences for Intuitive employees

and distributors.

Roles and Responsibilities:

• Develop plans for travel for attendees of Commercial Enablement

programs including but not limited to: flights, hotel, transportation,

VISA requirements and more.

• Work with Travel Agency to provide seamless process for travelers,

while maintaining close attention to cost

• Proactively analyze cost and seek opportunities to reduce spend

• Optimize attendee list process

• Manage programs: coordinate facility logistics, forecasting,

scheduling, and reserving systems / trainers, and other program

support

• Ensure adequate administrative needs for all programs

• Effectively manage the forecasting of attendees, capacity constraints,

and budget for all department needs

• Manage the administration of training technologies to support

training program delivery.

• Maintain accurate training records

• Administer the electronic testing, run reports and analyze data for

training programs, sales meeting, etc. (example, Questionmark,

Qstream)

Expectations:

- Viewed as an expert in the department in the field of Operations.

Having broad expertise or unique knowledge, uses skills to

contribute to development of department goals and principles and to

achieve goals in creative and effective ways. Has complete

knowledge of all department procedures and may be tasked with

development of new projects.

- Acts independently to determine methods and procedures on new or

special assignments.

- May supervise activities of others.

- Has expert level knowledge of department administration, logistics

and operations. Translates best practices to new and tenured

employees. Having wide-ranging experience, uses professional

concepts and company objectives to resolve complex issues in

creative and effective ways.

- Provides direction to others within the department and is often

sought after by various cross functional departments. Sometimes

tasked with introducing new projects to Leadership.

- Anticipate risks and roadblocks before these occur; takes proactive

steps to reduce impact

- Effectively resolves issues or problems so that there is minimal

escalation required

- Routinely removes obstacles for the team

 - Addresses current and future opportunities and issues to ensure

sustainable success

- Effectively balances organizational, team, and individuals needs in

decisions taken

- Models ISI Individual & Leadership Expectations; influences and

mentors others in the development of these skills

Skill / Job Requirements

• Bachelor’s degree required

• 10+ years of professional work experience, in operations required

OR

• Has been an Operational Specialist or related department for a

minimum of 2 years

• Strong attention to detail

• Technical savvy with Excel, Word, PowerPoint

• Ability to manage multiple projects simultaneously and deliver high

quality results.

• Team player with the ability to build productive working

relationships and collaborate cross-functionally

Strong verbal and written communication skills

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.