Operations Specialist

The Harmoniq Operations Specialist is an integral part of the Harmoniq team. The Operations Specialist

will assist the operations and onsite teams with a variety of tasks, including, but not limited to:

• Organizing and filing appropriate reports, leases, and paperwork on Internal Drive and/or residential management software.
• Assist with maintaining the property database.
• Assist with day-to-day operational activities for a growing residential management company.
• Assist with the execution of new processes and procedures.
• Assist with maintaining, responding to, and delegating support form intake requests.
• Perform audits and execute tasks for properties during onboarding and offboarding.
• Perform audits of residential management software.
• Facilitate cross-channel feedback from residents and onsite teams to management and executive teams.
• Provide staffing support and coverage to onsite teams for staff turnover and team PTO. This will include apartment tours, addressing tenant concerns, answering calls, and providing vendor guidance.

• High School Diploma or equivalent required; Bachelor’s degree preferred but not required.
•  2-4 years of experience in administration, customer service, property management, or real estate. 
• Must possess strong attention to detail and great communication skills.
• Demonstrate ability to support and contribute to a growing team.
• Highly organized and capable of meeting strict deadlines and understanding the sense of urgency.
• Able to undertake multiple projects, manage to shift priorities, and handle a heavy workload.
• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Experience with Microsoft Office suite with specific strength in Excel to develop and utilize complex spreadsheets. 
• Participate in training in order to comply with new or existing laws. 
• Neat, clean, and professional at all times throughout the workday and/or whenever present in the community. Professional appearance when representing the property and company at industry events, networking events, industry awards, etc. 
• Comply with expectations and dress code as demonstrated in the employee handbook. 
• Demonstrate ability to diffuse and respond to customer concerns/issues to avoid escalation of the problem.
• Entrepreneurial mindset – Loves to be challenged, determined to win, puts clients and teammates first, collaborative, inquisitive, self-motivated, and operates on trust (not fear). 
• High integrity – Trusted, direct, truthful. Embodies confidence and admits mistakes