H

Operations Specialist

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Job Description - Operations Specialist



Full-time


Description

The Harmoniq Operations Specialist is an integral part of the Harmoniq team. The Operations Specialist

will assist the operations and onsite teams with a variety of tasks, including, but not limited to:

  • Organizing and filing appropriate reports, leases, and paperwork on Internal Drive and/or residential management software.
  • Assist with maintaining the property database.
  • Assist with day-to-day operational activities for a growing residential management company.
  • Assist with the execution of new processes and procedures.
  • Assist with maintaining, responding to, and delegating support form intake requests.
  • Perform audits and execute tasks for properties during onboarding and offboarding.
  • Perform audits of residential management software.
  • Facilitate cross-channel feedback from residents and onsite teams to management and executive teams.
  • Provide staffing support and coverage to onsite teams for staff turnover and team PTO. This will include apartment tours, addressing tenant concerns, answering calls, and providing vendor guidance.

Requirements

  • High School Diploma or equivalent required; Bachelor’s degree preferred but not required.
  •  2-4 years of experience in administration, customer service, property management, or real estate. 
  • Must possess strong attention to detail and great communication skills.
  • Demonstrate ability to support and contribute to a growing team.
  • Highly organized and capable of meeting strict deadlines and understanding the sense of urgency.
  • Able to undertake multiple projects, manage to shift priorities, and handle a heavy workload.
  • Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
  • Experience with Microsoft Office suite with specific strength in Excel to develop and utilize complex spreadsheets. 
  • Participate in training in order to comply with new or existing laws. 
  • Neat, clean, and professional at all times throughout the workday and/or whenever present in the community. Professional appearance when representing the property and company at industry events, networking events, industry awards, etc. 
  • Comply with expectations and dress code as demonstrated in the employee handbook. 
  • Demonstrate ability to diffuse and respond to customer concerns/issues to avoid escalation of the problem.
  • Entrepreneurial mindset – Loves to be challenged, determined to win, puts clients and teammates first, collaborative, inquisitive, self-motivated, and operates on trust (not fear). 
  • High integrity – Trusted, direct, truthful. Embodies confidence and admits mistakes

Original job Operations Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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