Operations Specialist, Asset Management

Job Title: Operations Specialist, Asset Management

Location: New York, NY

Company: allwhere

allwhere is a D.E. Shaw backed tech startup transforming the way companies manage IT assets. As a member of our Operations team, you'll help ensure the right equipment gets to the right people, wherever they are in the world. You'll work closely with internal teams, external partners, and a variety of tech platforms to make that happen with speed, accuracy, and world-class service.

We're looking for sharp, motivated individuals who are ready to launch their careers in a fast-paced, high-growth environment. If you're passionate about process, thrive on details, and enjoy solving complex logistical puzzles, you'll feel right at home here. This is your chance to make an impact and grow with a team that’s building something exciting from the ground up.

The Role

As an Operations Specialist on the Asset Management team, you will be at the center of allwhere’s global operations—managing the performance and execution of our 3PL and ITAD (IT Asset Disposition) partner network.

You will work closely with our global partners to ensure every asset movement is executed with speed, accuracy, and consistency. Acting as a key point of coordination between external partners and internal teams, you’ll drive accountability, maintain high service standards, and ensure operational excellence across many regions.

You’ll partner closely with client-facing teams to investigate and resolve operational issues, helping deliver a seamless experience for our customers. You’ll identify patterns in failures, dig into root causes, and contribute to process improvements that strengthen and scale our global operations infrastructure.

This is a high-ownership role in a fast-paced environment, ideal for someone who enjoys solving complex operational challenges and wants to play a meaningful role in building a world-class global ITAD logistics network.

Key Responsibilities

• Manage the day-to-day execution and performance of allwhere’s global 3PL and ITAD partner network
• Ensure accuracy, timeliness, and quality across all partner-driven operations
• Act as the primary point of coordination between internal teams and external partners
• Act as a force multiplier for the Asset Management team, supporting tenured members in executing and scaling core operational workflows
• Partner with client-facing teams to investigate and resolve operational issues
• Conduct root cause analysis on failures and implement scalable solutions
• Monitor partner performance and ensure adherence to SLAs and service standards
• Maintain accurate and reliable operational data across systems
• Identify opportunities to improve workflows, tooling, and partner processes
• Collaborate cross-functionally to support and scale global operations
• Own the day-to-day management of the internal ticketing system

Qualifications

• Bachelor’s degree
• 1–3 years of experience in operations, logistics, supply chain, or a related field
• Experience working with external vendors or partners is a plus
• Strong attention to detail with the ability to manage multiple workflows simultaneously
• Excellent communication skills, with the ability to coordinate across internal and external stakeholders
• Proven problem-solving skills and a data-driven mindset
• Comfortable operating in a fast-paced, high-growth startup environment
• Interest in logistics, global operations, or supply chain systems
• Familiarity with IT hardware or asset management is a plus
   

Join our team at allwhere and contribute to a fast growing operations team in a dynamic and collaborative work environment. If you possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.

Target compensation for this role is $65,000 - $75,000.