Operations Specialist | HCM

#LI-TL1 #LI-Hybrid

Essential Functions and Primary Duties

• Working under direction, provides application and system support for clients

• Resolve a full range of internal and external requests

• Assist with the coordination of various processes and programs as they relate to client needs

• May have administrator duties, or oversight responsibilities on applicable systems

• Prepare responses to client complaints under supervision by more senior management

• Work on data collection, fact-finding and research

• May have responsibility to conduct and/or coordinate training of others

• May have responsibility for compliance and administration of applicable corporate policies, local policies and federal and state regulations

• May be responsible for documentation

• Additional responsibilities as assigned

Preferred Qualifications

• Bachelor's degree

Minimum Qualifications

• High School Diploma or GED equivalent required

• Three to five years’ experience in workforce in a responsible position

• Must maintain licenses and/or certifications relative to area of responsibility

• Demonstrated ability to communicate verbally and in writing both internally and externally

• Proficient use of applicable technology

• Ability to work in a team environment

• Strong organizational skills, time management skills with ability to multi-task and prioritize

• Ability to travel as necessary