Operations Strategist

Introduction

We value candidates who have significant experience with managing complexity, working independently, and are motivated by hard problems.

What We Offer

• The ability to have real impact on mission-critical workflows

• The chance to use state-of-the-art tech to solve novel problems with mission partners

• The opportunity to define your role through time as we grow

• Competitive salary and equity upside with annual merit refreshes based on impact

• Full coverage of health care deductibles for you and your dependents, unlimited PTO, and the ability to contribute to a 401k

• Reimbursement for home internet and cell phone up to $150/month

• Four months parental leave for birthing parent, three months for non-birthing

• $100/month wellness stipend

• Quarterly in-person meetups

About the Role

You’ll operate at the intersection of company operations and program management. You are the first responder when things go wrong, a process architect when things are going right, and a steady hand and thought partner throughout.

Qualifications

• 2-5 years working in fast-paced startup environments, ideally venture-backed companies and government-adjacent work

• Excellent communicator, highly adept at building lightweight processes, and demonstrated ability to adapt quickly in the face of new information or needs

• Numerous examples of how your specific contributions have led to meaningful growth, including but not limited to new revenue, accelerated hiring, process reduction, and/or fostering company culture

• Skilled at the use of 21st century technology, including LLMs and AI-enabled workflows, project management software (Linear, Notion, Google Workspace, etc.), and are a quick study

• Demonstrated expertise in building relationships with internal and external stakeholder, including engineering, product, and customer team members

• Exceptional references

What You’ll Do

• Own multiple concurrent workstreams, in partnership with the Founders and company team members, including planning, operational execution, and stakeholder communications, using lightweight frameworks that enable rapid iteration without heavy overhead

• Maintain a broad, accurate state across all projects you touch; proactively identify risks and surface blockers, and drive prioritization decisions in close partnership with internal, customer, and technical partners

• Act as surge support when operational demands spike, stepping in wherever the team needs the most support.

Company Operations

• Work closely with company leadership to identify specific challenges related to internal company operations, including hiring, communication, program management, tool use, and security, and develop plans to address these challenges to help the company scale

• Partner with the COO to maintain company spaces, manage vendors, plan off-sites, develop company policies, and foster a company culture of collaboration and positivity

• Build and continuously refine scalable processes for onboarding, security, training, and required reporting – enabling the business to grow without sacrificing compliance posture or speed

• Craft and implement process improvements that reduce friction and free up teammates to focus on their highest-value work.

• Partner with internal, legal, and government teams on security-related contract preparation, submissions, and compliance tracking

• Identify resources and experts, internally and externally, to assist with security needs, and manage vendor engagements

Technical Fluency and Communication

• Engage substantively with internal company engineers – understanding trade-offs between technical approaches, the timing implications of different options, and the risk profile of any given change.

• Develop a robust understanding of how AI can automate and augment processes and cultivate an “AI-first” mentality for any new tasks

• Proactively develop technical context on any team or project you support, regardless of domain, so you can contribute meaningfully from day one