Operations Supervisor

Description

Job Title: Operations Supervisor

Location: Hillside Boutique Hotel, Castroville, TX

Job Summary:

Hillside Boutique Hotel is seeking a dedicated and experienced Operations Supervisor to support daily operations and ensure exceptional guest experiences. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to maintaining high standards of service.

The Operations Supervisor at The Hillside Boutique Hotel supports daily hotel operations, focusing on the front desk, housekeeping, and food and beverage to ensure efficiency and guest satisfaction. 

This hands on role involves working in a dynamic, team-oriented environment at a boutique property, prioritizing an elevated guest experience. Applicants should be goal-oriented and eager to learn, combining customer service with supervisory responsibilities.

Key Responsibilities:

- Supports and supervises Front Desk, Housekeeping, Food & Beverage, and other operational teams.

- Assists with service delivery in all aspects of hotel operations

- Trains and develops staff on hotel policies, procedures, and customer service standards

- Schedules and manages staff assignments

- Inspects guest rooms, public areas, and back-of-house areas for cleanliness and maintenance

- Coordinates with other departments to ensure a seamless guest experience

- Lead and motivate staff to deliver outstanding guest service and maintain a positive work environment.

- Assist with managing hotel budgets, expenses, and inventory levels.

- Coordinate with various departments to ensure seamless operations and guest satisfaction.

- Address guest inquiries and resolve issues promptly and professionally.

- Conduct regular training sessions for staff to enhance service quality and operational efficiency.

- Implement and maintain health and safety standards throughout the hotel.

- Assist in preparing reports on operational performance and suggest improvements.

Skills and Qualifications:

- Proven experience in hotel operations or a similar supervisory role.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills and abilities.

- Organizational and time management skills

- Customer service focused

- Leadership abilities

- Experience in hotel or restaurant management or a similar supervisory role

- Proficient in hotel management software and Microsoft Office Suite.

- Strong problem-solving skills and attention to detail.

- Ability to work flexible hours, including weekends and holidays.

- Knowledge of hospitality industry standards and best practices.

We offer a competitive salary and benefits package, along with opportunities for professional growth within our organization. If you are passionate about hospitality and have the skills to lead a team, we encourage you to apply.