Operations Supervisor

Why ShipMonk?

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.

What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates


• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed


• Use software to keep records, edit, and manage the inventory flow


• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs


• Report to upper management on stock levels, issues, employee performance, etc.


• Constantly work to improve processes


• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity


• The Operations Supervisor will ensure that facility equipment is properly maintained and safe


• Communicate with the warehouse manager to make critical decisions


• Train new warehouse associates


• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred


• Minimum 2 years of experience in a supervisory role


• Working knowledge of inventory management software


• Excellent organization, planning skills, and strong attention to detail


• The Operations Supervisor will have outstanding communication and interpersonal abilities


• Proven track record of taking ownership, driving results, and managing change


• Ability to dive deep into data and provide thought-provoking, workable business solutions


• Available to work on weekends, holidays, and overtime as needed


• Ability to work in a fast-paced environment


• Must be able to stand for most of the day


• Ability to lift up to 50lbs.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.