Operations Supervisor

About GLS:

General Logistics Systems (GLS) Company is an established provider of time-critical package and freight shipping solutions that has been operating in more than 40 countries across Europe for over 30 years, generating annual revenue totaling well above $4 billion.

We've taken our unique but proven business model stateside, where we intend to shake up the market with a truly combined express parcel, premier less-than-truckload (LTL), dedicated and freight brokerage offering that's faster and more flexible than our competitors'.

We passionately believe that our success depends on our customers' success, which informs the 'why' and 'how' of everything we do. At this pivotal stage in our growth journey, we are looking for like-minded individuals to help us build a new kind of logistics company...one that makes customers' lives easier and plays an active role in their achievements.

Does this sound like you? If so, please apply to join GLS-US and keep an eye out for future openings as we expand!

Position Summary:

The Operations Supervisor manages all aspects of Depot Operations including the receipt of all parcels and freight from customers, sortation operations to outbound line haul, supervising all sort and dispatch positions during assigned shift, and seeing the timely dispatch of all line haul from the Depot to the Hubs.

Responsibilities & Duties:

• Supervise all positions within the Depot to support depot operations including, but not limited to: Package Handlers, Forklift Operators, Scan Operators, Dispatchers, and Field Operations Specialists.
• Hire, supervise, assign tasks, coach, and discipline staff.
• Validate prior day delivery operations and perform daily and weekly TPC reconciliation process.
• Audit all prior day operations for accuracy in settlement totals, hours worked, and allocation of labor.
• Oversee the execution of all afternoon and end-of-day reporting functions as required.
• Ensure that dispatch operations are meeting all expected response service times and handle escalations as they come up.
• Delegate tasks as needed to the appropriate team members for accurate and on-time completion.
• Monitor and track delegated assignments to ensure performance and compliance.
• Perform duties as assigned by the Depot Manager and Region Director.

Requirements:

• 3 to 5+ years' experience in a service industry role and/or in a supervisory position.
• Basic understanding of local, state and federal employment laws.
• Exceptional interpersonal communication and relationship-building skills.
• Outstanding written and verbal communication skills
• Basic to Intermediate understanding of MS Office Suite and general computer system usage.
• Prior transportation and delivery service experience preferred

Physical Demands:

Requires physical and mental stamina appropriate to the performance of assigned duties the following represent illustrations of requirements- Sitting or standing for extended periods of time; in an office setting and requires going into a heavy warehouse setting depending on the needs of the day. Ability to evaluate, assess and manage complex problems and policy related matters without bias, at times in emotionally or sensitive charged situations. He/she may be required to work evenings or weekends. Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools or controls and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee may be required to push, pull, lift and/or carry boxes or containers. Must have the ability to perform the essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others.

Work Environment:

Mainly office environment but while in warehouse areas the person will be exposed to all weather conditions, noise, fumes, dusts and odors or while traveling will be exposed to outside weather conditions.

EEO Commitment:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.