Operations Supervisor

About the Role

We’re seeking a hands-on Mortgage Operations Supervisor to lead a team of Mortgage Loan Processors. You’ll own day-to-day workflow management, coaching and development, compliance oversight, and continuous process improvement, ensuring files move with speed, accuracy, and outstanding borrower/partner experience.

Manages the day-to-day operations of a  loan department, including: 

• Managing the loan process: Overseeing the loan process from application to final approval and repayment
• Managing staff: Hiring, training, and managing employees, including setting performance metrics and providing coaching
• Creating policies and procedures: Developing and implementing policies and procedures to ensure compliance with regulations and to improve productivity
• Solving problems: Resolving problems that arise during the lending process, such as payment issues
• Managing resources: Optimizing resources, such as staffing, equipment, and technology, to meet operational targets
• Auditing: Conducting regular audits to ensure compliance with company policies and industry regulations
• Analyzing performance: Monitoring and analyzing operational performance to identify areas for improvement