Operations Supervisor

Are you ready to make a bold move by joining Nebraska’s first Employee-Owner (ESOP) CPA Firm? That’s only the beginning of what’s different about our culture. Bland is a group of enthusiastic employee-owners who love what they do and enjoy working with the unique challenges our clients bring.

Our recent growth has created a new opportunity for an Operations Supervisor to support our core service departments: Audit, Tax, Client Accounting, & Advisory Services. In this role, you will play a critical role in driving efficiency, accountability, and service quality across the department while partnering closely with the Director of Firm Operations and department leadership.

OUR PERKS

• Award Winning Culture: “Best Place to Work”, “Excellence in Firm Culture”, “Best CPA Firm for Women and Best CPA Firm for Equity Leadership”.


• Work / Life Balance: Flexible work environment, unlimited paid time off, dress for your day!


• Benefits: Excellent benefits, including ESOP and additional retirement plan options.


• Growth Opportunities: 18-month internal leadership program (BLING), Staff Advisory Board, Bland Cares, and cross-functional training opportunities mean your voice matters!


• People-First Leadership: An environment where leaders are approachable, empathetic, authentic, and invested in the success and well-being of every team member.

YOUR ROLE

• Operational Leadership: Supervise and support Operations Specialists within the assigned department. Assign, prioritize, and review work to ensure deadlines and quality standards are met. Act as the escalation point for complex operational or client issues. Provide coaching, feedback, and training to develop team members.


• Client Onboarding & Offboarding Oversight: Oversee onboarding and offboarding activities to ensure consistency, accuracy, and timeliness. Review setup, documentation, and system access for completeness and compliance. Identify process gaps and implement improvements across the department.


• Billing & Invoicing Oversight: Review and approve invoicing workflows, time entry accuracy, and billing schedules. Monitor accounts receivable trends and support resolution of billing issues. Ensure billing practices align with firm standards and department expectations.


• Process, Systems & Continuous Improvement: Ensure consistent use of Practice ERP for project tracking, billing, and reporting. Maintain and enforce standard operating procedures (SOPs). Identify opportunities for automation, efficiency, and workflow optimization. Track operational metrics and report outcomes during team meetings


• Cross-Department Collaboration: Support firm-wide initiatives, peak-season planning, and special projects. Participate in weekly operations meetings and quarterly planning sessions.

YOUR SKILLS

• Knowledge: Minimum three (3) years of operations or administrative experience, in a role such as an Office Manager, Practice Manager, Client Manager, or similar role with leadership or supervisory responsibilities. Associate’s or Bachelor’s degree in Business, Accounting, or related field preferred. Experience in a CPA firm, public accounting, advisory, or consulting environment preferred.


• Skills: Strong understanding of operational workflows, billing processes, and client service. Excellent organizational, communication, and leadership skills. Ability to manage competing priorities in a deadline-driven environment. Familiarity with firm systems such as Practice ERP, QuickBooks, NetSuite, CCH Axcess, CaseWare, or Box. Experience improving processes, documenting SOPs, or supporting system implementations.


• Candidates must pass a background check as part of the hiring process. Performance is evaluated based on the proficiency and effectiveness of task completion, including the quality of work, application of performance, accounting knowledge, and the ability to meet time constraints.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.