Operations Supervisor

• Support daily operations within Front Office, Housekeeping, and Food & Beverage.
  
• Provide leadership and direction to associates during assigned shifts.
  
• Assist with guest check-in and check-out processes as needed.
  
• Resolve guest concerns promptly and professionally to ensure guest satisfaction.
  
• Conduct inspections of guest rooms, public areas, and back-of-house spaces to ensure resort standards are maintained.
  
• Support Housekeeping operations by monitoring room status, cleanliness, and guest readiness.
  
• Work scheduled shifts as a Server in resort dining outlets and events as needed.
  
• Assist Food & Beverage operations during peak business periods, special events, and staffing shortages.
  
• Monitor service standards and ensure guests receive prompt and attentive service.
  
• Communicate operational issues and guest concerns to department leaders.
  
• Support onboarding and training of new associates.
  
• Assist with inventory control and operational audits.
  
• Ensure compliance with company policies, safety guidelines, and service standards.
  
• Foster teamwork and collaboration among departments.
  
• Perform other duties as assigned.
  

Requirements

• Minimum 2 years of hotel supervisory experience preferred
  
• Experience in Front Office, Housekeeping, and/or Food & Beverage required
  
• Previous serving experience required.
  
• Strong guest service and problem-solving skills.
  
• Ability to lead and motivate associates.
  
• Strong organizational and communication skills.
  
• Ability to work a flexible schedule, including nights, weekends, and holidays.
  
• Knowledge of OPERA systems preferred.
  

Benefits

• Relocation:
  

• TN Visa sponsorship for qualified candidates from Mexico and Canada.
  

• One-way flight from home city to the U.S.
  

• Housing available either single or double. $850/month for double and $1,750/month for single. Includes all utilities and WIFI
  

• General:
  

• Competitive salary: $20 USD x Hour + Commissions
  

• 10 Days of vacations after 1 year
  

• Insurance Provided 
  

• 401(K)