Operations Supervisor

General Summary:   

Supervises the construction, installation and maintenance of voice, broadband, outside plant facilities, data equipment/services, wireless, door access, hosted phone systems, security, cable facilities systems, and other associated telecommunications and computer equipment necessary to achieve organizational goals; maximizing resources, meet objectives, budget, and safety, strategic and operational plans. 

Essential Job Functions / Certifications:

• Supervise, coordinate, and perform tasks associated with the installation, preventive and maintenance activities related to all Internet systems, microwave and fiber optic transmission facilities, and plant facilities.


• Supervise, coordinate, and perform tasks associated with the installation, maintenance, and activities of all wireless, door access, hosted phone systems, security, and cable facilities.


• Supervise the construction and installation of work orders and ensure they are within budget estimates and completed in a timely manner.


• Maintain contractor relationships, ensuring that all policies and approved methods are followed and used uniformly.


• Supervises personnel, which includes work allocation and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.


• Responsible for creation, tracking and reporting of departmental metrics to ensure that corporate strategies and goals are being met.


• Understanding and compliance of regulatory requirements and tariffs.


• Responsible for employee development, including hiring, cross training, motivation, retention, and performance evaluations of staff.


• Assists with budgeting and planning processes.


• Prepares and reviews various documents, i.e., contractor invoicing, data forms, network records and other reports as needed.


• Promotes and adheres to all safety policies and procedures, ensures staff has necessary licenses and certifications.


• Promotes company culture and adheres to the core values and corporate policies and procedures.


• Other duties as assigned.


• Ability to obtain and maintain Tower Climbing and Rescue certification with Biennial renewal.


• Ability to obtain and maintain Class A CDL.

Minimum Education Requirements:

• Bachelor’s degree plus 4 years of experience.


• Ability to hold a valid Wyoming or Idaho Driver's License.