Operations Supervisor

Overall Purpose of the Job

To supervise the smooth and efficient running of all operations for product line for area of responsibility. Responsible for coordinating the manpower and technical requirements e.g. the movement of equipment, materials and personnel to ensure actioned in line with clients’ requirements.

Key Activities and Accountabilities

1. Assess service delivery requirements for each job within assigned location and ensure that the manpower and technical resources are available to undertake operations in line with client’s requirements

2. Supervise the day to day activities of individuals performing well site work and job planning roles

3. Communicate job specific details, information and conduct pre-job and post job meetings to appropriate service delivery and support staff

4. Utilise technical and or operational expertise to provide service delivery solutions for customers; order equipment specific to customer specifications/job requirements

5. Communicate effectively with customers and service delivery staff to resolve service and or delivery issues and irregularities

6. Coordinate the engagement and use of third party services and equipment within assigned location

7. Ensure completion of required documentation and accuracy of data for company procedures, processes and specific client’s requirements is undertaken

8. Ensure all costs and required information is collated for the invoicing process to ensure their accurate completion in a timely manner

9. Ensure that the latest revision of documentation is used and outdated versions are removed from circulation; ensure that operational crews are informed of, and understand any changes to, operations procedures and job planning paperwork

10. Ensure that all incidents and non-conformances are reported in line with the appropriate procedures and deadlines; participate in incident investigations as required

11. Ensure that all 3rd party rental items are tracked to make certain that they are returned to the supplier at the earliest opportunity

12. Undertake the supervision of direct reports

13. May be required to undertake an on call rota to facilitate 24 hour coverage on operations performance /technical status to customer, team in the field and internal management when required

14. Liaise with client, operational team, management and internal departments as and when required to ensure all aspects of the operations are discussed with the relevant parties to ensure effective communication to allow continued safe operations and task completion within deadlines

Job Knowledge and Qualifications

1. Formal technical qualification

2. 8+ years technical experience within product line including wellsite/field experience

3. Previous Team Leader/Supervisory experience