Operations Supervisor| Outbound

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

The Operations Supervisor is responsible for planning, organizing, and monitoring the storage, selection, and distribution of items received from either supplies or vendors to Pet Food Experts’ customers while demonstrating strong leadership, dedication toward achieving goals, and developing teams to execute the process.

Summary of Essential Functions

• Manage warehouse activities including coordinating a smooth and consistent operation, ensuring product is selected and properly loaded in an effective and efficient manner as needed to satisfy internal and external customer delivery requirements
• Plan and coordinate employee work, train and motivate, monitor and evaluate performance of a warehouse team
• Ensure team members’ abilities to accurately perform essentials functions of the warehouse jobs while fostering a high degree of morale amongst the team
• Provide appropriate level of hands on instruction and direction to ensure employees have clear path to operational success

Schedule: Monday-Friday, 12pm Start- Dry 

                   Monday-Friday,  2pm Start- Bulk

Accountabilities and Supporting Activities

• Maintain a personnel structure and staffing level to accomplish the warehouse distribution goals
• Assist in the recruiting, hiring, promoting, disciplining, and off-boarding processes, as necessary
• Review employee performance and provide feedback and suggestions for improvement
• Develop and maintain a continuous training and cross training program to accomplish the warehouse mission in a safe, effective manner
• Identify measures that can improve various warehouse processes
• Perform functions, accountabilities and supporting activities while complying with safety procedures, rules and regulations

Knowledge, Skills, and Abilities

• Ability to read, write and understand English, including identifying numbers
• Ability to communicate effectively, both orally and in writing
• Knowledge of warehouse operations, preferably all aspects of loading dock operation in a distribution environment
• Certified to operate warehousing equipment including forklift, reach truck, and electric ride on jack
• Knowledge of occupational hazards and safety precautions
• Strong attention to detail and good time-management with the ability to multi-task and follow up
• Work both independently with minimal supervision and collaboratively in a team environment
• Reliable transportation, solid attendance and a positive, professional attitude, acting as a mentor and setting good examples to team members
• Strong working knowledge of company WMS and computer proficiency to utilize time and attendance system and Google G Suite office applications
• Knowledge of bar code technology, voice-directed order selection, and electronic data interchange preferred
• 3 to 5 years of experience in warehousing, receiving, inventory control or shipping in a distribution environment, with 2 years of direct supervisory experience

Benefits and Perks of joining the PFX Team:

We genuinely care about our employees and it shows! Our comprehensive package of benefits for eligible employees includes the following:

• Flexible Time Off
• Paid Parental Leave
• Competitive compensation package
• Excellent group health benefit programs, including medical, dental and vision
• Health Care and Dependent Care Flexible Spending Accounts
• Company-paid basic life/AD&D, short- and long-term disability insurances
• Additional supplemental benefits with the convenience of weekly payroll deductions
• Retirement savings plan with employer match
• Employee Assistance Program
• Employee pet perks discount program

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check.