Operations Supervisor - Ramp & Transportation

About us

Position Overview

• Work location: SkyChefs located near Austin-Bergstrom International Airport 


• Work type: Onsite 


• Work schedule: Tuesday-Saturday with Sunday and Monday off. Typical hours are 9am-5:30pm 
  
  
  
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    We operate 24/7, 365 days a year. Schedule flexibility is required, including the ability to start earlier, stay later, or adjust hours based on business needs.
    
    
  
  
  
  

What You'll Do

Operations & Supervision

• Lead day-to-day ramp operations, including management of airline catering drivers, dispatch functions, and route coordination, ensuring the safe, efficient, and on-time transport of catering equipment and supplies to and from the facility to the aircraft


• Manages ramp personnel, including scheduling, training, and performance management.


• Verify drivers follow all SOPs, safety standards, and operational procedures


• Monitor and drive on-time performance to ensure service level expectations are consistently achieved


• Maintain and ensure proper driver scheduling, staffing coverage, and shift compliance


• Oversee operational workflows to ensure all areas are organized, staffed, and directed effectively to meet production and delivery timelines


• Ensure timely and accurate catering and delivery of all flights according to operational standards and customer requirements


• Lead daily team huddles to communicate operational goals, priorities, updates, and performance expectations


• Monitor employee breaks and lunches to ensure compliance with labor standards and operational coverage


• Address operational issues proactively, including gate changes, missing items, service recovery, and customer callbacks


• Ensure digital operational tools and innovations are fully utilized, including GroundStar, FTT, SFS, and related systems


• Document processes, identify operational gaps, and implement corrective actions to improve efficiency and execution

Compliance, Safety & Security

• Maintain knowledge of airline, ramp, and transportation safety and security procedures


• Perform Ramp Safety Observations (RSOs) and reinforce safe work practices across operations


• Ensure strict adherence to FDA, USDA, OSHA, EPA, DOT, HACCP, and company policies and procedures


• Promote and maintain a strong safety culture through coaching, audits, engagement, and accountability


• Conduct regular compliance and safety audits and follow up on corrective actions as needed


• Ability to obtain and maintain a SIDA badge, including successful completion of a 10-year federal background check and fingerprinting requirements

Leadership & Team Development

• Lead, coach, and develop employees in alignment with company values, policies, and performance expectations


• Foster a positive, inclusive, and high-performing work environment focused on accountability and continuous improvement


• Provide ongoing performance feedback, guidance, and support for employee development and engagement


• Model strong leadership behaviors and reinforce operational excellence within the team

Customer Service & Performance Management

• Deliver a customer service-focused experience by responding effectively to operational challenges and client needs


• Build strong internal and external relationships to support service excellence


• Monitor KPIs including productivity, attendance, quality, labor costs, and operational efficiency


• Identify performance gaps and implement solutions to improve operational results


• Support company initiatives including Quality Programs, HACCP, Lean Manufacturing, and Safety Programs


• Drive continuous improvement efforts to enhance productivity, reduce waste, and improve overall operational performance

Knowledge, Skills and Experience

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  Bachelor’s degree or equivalent experience preferred
  
  


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  2+ years of supervisory or leadership experience in a production, manufacturing, or operations environment.
  
  


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  Strong operational leadership and supervisory experience in a fast-paced environment
  
  


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  Knowledge of airline catering, transportation, dispatch, or logistics operations preferred
  
  


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  Excellent communication, problem-solving, and organizational skills
  
  


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  Strong attention to detail with the ability to multitask and prioritize effectively
  
  


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  Customer service oriented with a proactive approach to issue resolution
  
  


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  Experience utilizing operational technology systems and reporting tools
  
  


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  Ability to work flexible schedules, including evenings, weekends, and holidays as needed
  
  


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  Ability to obtain and maintain airport security clearance/SIDA badge