Operations Supervisor - Second Shift

What We Need

Corpay is looking to hire an Operations Supervisor to join our USVP lines of business. This position falls under our North American Fuel division and is located in Brentwood, TN. In this role, you will ensure the success and productivity of our Customer Support agent while maintaining high levels of client satisfaction and operational efficiency. You will report directly to Operations Manager and regularly collaborate with internal teams.

How We Work

As an Operations Supervisor, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

Leading and Supporting Customer Agents:

• Providing leadership and guidance to a team of Support Customer Agents, ensuring they have the resources and training needed to excel in their roles
• Conducting agent coaching's to review performance metrics, share best practices, and address any challenges
• Serving as an escalation point for complex client issues, providing resolution strategies and support

Client Relationship Management :

• Overseeing the portfolio of Salesforce queues managed by the team, ensuring high levels of client satisfaction and retention
• Collaborating with leadership to develop and implement client service delivery strategies tailored to client needs and contract specifications

Operational Excellence :

• Monitoring and managing the productivity and quality of the Support Customer Agents, ensuring adherence to company standards and client expectations
• Analyzing team performance data to identify trends, areas for improvement, and opportunities for growth
• Developing and refining processes and procedures to enhance the efficiency and effectiveness of the support customer function

Training and Development:

• Providing ongoing coaching and development opportunities for support customer agents to enhance their skills and career progression
• Conducting performance evaluations and creating individualized development plans to support employee growth

Cross Department Collaboration:

• Working closely with other departments, including Sales, Product Development, and Account Management teams, to ensure seamless service delivery and support for clients
• Facilitating communication and coordination between Support Customer agents and other teams to address client needs and resolve issues promptly

Innovation and Improvement :

• Acting as a change agent within the organization, identifying opportunities for process improvements and driving initiatives to enhance the client experience
• Contributing to the development and testing of new processes, products, and services that benefit the client base and improve operational efficiency

Qualifications & Skills:

Education, Experience, and Technical Skills:

• Minimum 2 years of experience in call center or customer service roles, with at least 1 year in a supervisory or leadership position
• Proven track record in account management or relationship management
• Minimum High School diploma or GED required; Bachelor's Degree or equivalent work experience preferred.

• Proficiency in Microsoft Office Suite
• Knowledge of Salesforce or similar CRM systems is a plus

Leadership Skills :

• Strong leadership and team management skills with the ability to motivate and develop a high-performing team
• Excellent problem-solving and decision-making abilities
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into 401(k) plan (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Engaging culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.