Operations Support

At Dozen Bakery, we believe that putting our best into everything we do always yields the greatest result. We value our work, ourselves, and those we work alongside as we strive for perfection while putting our unique selves into everything we make and do, day after day.

Dozen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, or service in the military.

OPERATIONS SUPPORT

JOB DESCRIPTION

The Operations Support position is responsible for aiding in and improving various aspects of the operation of Dozen, ensuring compliance with company standards in all areas while maintaining a high level of professionalism and accountability. 

OPERATIONS

• Supports all departments within Dozen; assists departments with resolving problems.


• Maintains a current working knowledge of the operating procedures of each department
  


• Maintains willingness to aid production teams in daily tasks when needed


• Serves as a secondary receiver to ensure product orders and properly received from vendors

WHOLESALE ACCOUNTS

• Serves as a secondary point of contact for all wholesale clients.


• Aids in monitoring the wholesale email inbox, ensuring timely responses to all inquiries and communication from clients.
  


• Helps processes any changes or cancellations in the Cybake system. 


• Generates production sheets for bread and pastry departments, ensuring accuracy when needed
  

ADMINISTRATIVE

• Aids in monitoring the "info" inbox - answering customer questions, resolving issues and/or making sure information is communicated to proper people/team


• Helps ensure pre-orders are processed and the Square pre-order system is properly maintained


• Counts and reconciles cash register when needed
  


• Helps to field and review donation requests; presents qualified requests to the owner for approval; tracks donations and ensures compliance with donation budget.

CUSTOMER EXPERIENCE  

• Works with the front of house to ensure kind, empathetic, and humble service is provided to all customers.


• Responds to customer complaints in a professional manner, taking any and all appropriate actions to resolve the complaint to the customer’s satisfaction.


• Remains mindful of Dozen’s brand at all times; works to protect the continuity and customer image of Dozen’s brand.

SAFETY AND COMPLIANCE

• Maintains an extensive knowledge of food safety requirements and practices


• Ensures a safe working and customer environment in order to reduce the risk of injury and accidents.


• Completes incident reports promptly in the event that an employee or guest is injured; consults with HR when medical treatment is required or requested.

PERSONAL LEADERSHIP

• Leads the team at Dozen by example, with empathy, kindness, and humility.


• Maintains a good record of attendance and punctuality.


• Communicates clearly and compassionately with customers and staff. 


• Maintains a positive attitude and upbeat personality, even when faced with stressful situations, competing demands, and shifting priorities.


• Uses emotional intelligence in order to interact with a multitude of different personalities and needs; treats every person with respect.


• Maintains a sense of curiosity and a desire to learn; translates that curiosity and excitement to customers and staff.


• Manages a large amount of details without becoming overwhelmed; developing systems to manage these details. 


• Has a strong sense of personal accountability and a desire to be better every day.


• Maintains a commitment to making Dozen a more diverse and inclusive work environment.