Operations Support Administrator

GENERAL DESCRIPTION:

• Process electronic files, overdrafts and large dollar returns. 
• Adds maintenance and holiday messages to online banking and completes the monthly Electronic Banking Report. 
• Reviews items in mobile check deposit. 
• Completes daily review of suspects in Yellow Hammer Fraud Detective. 
• Performs daily ACH activities, including: BankTel ACH files, Fed Payments Reporter, unauthorized returns, one time origination requests, exception and return processing, risk return reporting, and reviews incoming ACH credits for possible fraud.
• Completes the daily non-post report for DDA and time deposits and reviews stop suspect report. 
• Completes OFAC review. 
• Performs daily GLRECON, interest expense reconciling, cash items reconciling and Fed Balancing. 
• Performs research and adjustments to files as required. 
• Performs deposit operations internal batch review and approval. 
• As necessary, completes verification of deposits. 
• Performs daily Shazam Balancing and completion of sight drafts. 
• Performs the daily Teller Balancing. 
• Completes the daily indexing and quality control in Synergy for deposit operations. 
• As necessary, makes the changes to deposit rates in the core system and completes check back on rate changes.
• Completes daily notices, notice counts, requests for changes on notices and mailroom duties.  

Eligibility factors:

• Candidate must be self-motivated and a good problem solver.
• Must be detailed oriented and enjoy working with people – primarily by phone and occasionally in person. 
• Demonstrates helpful and friendly service. 
• Must have a satisfactory record of work performance adhering to all Bank Policies and Procedures

Skills/education/experience required:

• Two or four year degree in related field: two years’ experience in banking, accounting or related field: or equivalent combination of education and experience. 
• Practical experience with Microsoft Excel and Word.