Operations Support Coordinator

Are you the person who brings order to moving parts, keeps priorities on track and makes sure great ideas turn into completed work? BPA Health is looking for an adaptable, highly organized Operations Support Coordinator to work alongside our Director of Service Delivery and provide hands-on support across Service Delivery teams. This is an opportunity to make a visible impact by strengthening operations, advancing projects and helping teams work more effectively. 

Operations Support Coordinator

Reports to: Director of Service Delivery
Classification: Full-time, non-exempt

This is a hybrid position, with weekly in-office days required.

Position Summary

The Operations Support Coordinator provides operational and project support to the Director of Service Delivery and the departments within the Service Delivery division. At the direction of the Director, this position may be assigned responsibilities across any Service Delivery department based on organizational priorities, workload, staffing needs and business objectives.

This position coordinates operational activities and projects, prepares performance reporting, maintains documentation, supports process improvements and assists with implementing new programs, systems and workflows. Responsibilities may shift over time, requiring the ability to learn different operational functions, adapt to changing priorities and provide hands-on support wherever it is most needed within Service Delivery.

BPA Health operates using the Entrepreneurial Operating System (EOS), and this role supports the discipline, accountability and follow-through needed to move priorities forward. The Operations Support Coordinator is expected to demonstrate BPA Health’s Core Values: Growth Mindset, Actively Engage, Do the Right Thing and Do What You Say.

Key Outcomes and Essential Functions

Leadership Support

Ensures the Director of Service Delivery has reliable operational support to advance departmental and organizational priorities.

• Prepares reports, meeting materials, project updates and decision-support information. 
• Tracks delegated responsibilities, leadership decisions and required follow-up. 
• Coordinates special projects and priorities assigned by the Director. 
• Completes duties across Service Delivery departments as directed. 
• Handles confidential and sensitive information with professionalism and discretion. 

Operational Coordination

Ensures assigned Service Delivery priorities, recurring activities and cross-departmental work are organized, tracked and completed.

• Coordinates assigned operational activities across Service Delivery departments. 
• Tracks priorities, deadlines, dependencies and required follow-up. 
• Provides hands-on support based on workload, staffing needs and changing priorities. 
• Connects the appropriate people, information and resources needed to move work forward. 
• Identifies and elevates delays, gaps and operational barriers. 

Project Management

Ensures assigned projects move forward with clear plans, ownership, communication and follow-through.

• Develops and maintains project plans, timelines, task assignments and status updates. 
• Coordinates project meetings and documents decisions, responsibilities and next steps. 
• Monitors progress and communicates updates to the Director of Service Delivery. 
• Elevates risks, barriers and decisions requiring leadership attention. 
• Helps ensure project commitments and deliverables are completed as assigned. 

Performance Reporting

Ensures Service Delivery leaders have accurate, timely and useful information to understand performance and make decisions.

• Gathers, organizes and validates data for scorecards, dashboards and operational reports. 
• Monitors assigned performance measures, service levels and operational trends. 
• Identifies gaps, patterns and areas requiring additional attention. 
• Translates data into clear summaries and actionable operational insights. 
• Helps ensure reporting is accurate, consistent and completed within established timelines. 

Process Improvement

Supports measurable improvements in the efficiency, consistency and effectiveness of Service Delivery operations.

• Works with leaders and employees to understand current workflows and identify improvement opportunities. 
• Assists with mapping, evaluating and standardizing operational processes. 
• Coordinates approved process changes and supports adoption by affected teams. 
• Collects feedback and helps evaluate whether changes achieve the intended results. 
• Supports improvements that strengthen quality, efficiency and the employee or customer experience. 

Documentation and Standards

Ensures assigned Service Delivery procedures, workflows and operational resources are current, organized and consistently maintained.

• Creates and updates procedures, workflows, templates and related operational resources. 
• Supports document review, approval and version-control requirements. 
• Identifies missing, outdated or inconsistent documentation and coordinates needed updates. 
• Helps ensure documentation is accessible and aligned with organizational standards. 
• Assists departments with understanding and consistently applying approved procedures and standards. 

Implementation Support

Ensures new Service Delivery programs, systems and processes are introduced with organized coordination and effective follow-through.

• Coordinates assigned implementation plans, tasks, testing and communications. 
• Supports the development and distribution of training materials and operational resources. 
• Tracks implementation progress, questions and issues. 
• Connects employees with the appropriate information, resources or support. 
• Provides follow-up as new programs and processes transition into ongoing operations. 

Success Looks Like

• The Director of Service Delivery has reliable support for advancing departmental and organizational priorities. 
• Service Delivery priorities and assigned work are organized, visible and completed. 
• Service Delivery departments receive timely assistance based on changing operational needs. 
• Projects have clear plans, timelines, ownership and follow-through. 
• Leaders receive accurate reporting and meaningful operational insights. 
• Processes are documented, consistently applied and improved when needed. 
• New programs, systems and workflows are implemented with effective coordination and support. 
• Risks, gaps and delays are identified and elevated before they become larger problems. 
• The position moves effectively between Service Delivery functions while maintaining organization, quality and accountability.

Required Skills and Competencies

• Strong organizational, project coordination and follow-through skills. 
• Ability to manage changing priorities and support multiple departments and functional areas. 
• Willingness and ability to learn unfamiliar operational functions, processes and systems. 
• Strong written and verbal communication skills. 
• Ability to organize data and communicate clear, meaningful operational insights. 
• Ability to document workflows and translate information into understandable procedures. 
• Strong attention to detail while maintaining awareness of broader organizational goals. 
• Sound judgment regarding when to act independently and when to seek direction. 
• Ability to build effective working relationships with employees and leaders across different functional areas. 
• Demonstrated adaptability, accountability, initiative and consistent follow-through. 
• Professional discretion when handling confidential or sensitive information. 

Minimum Qualifications

• Associate degree or an equivalent combination of education and relevant experience. 
• Two or more years of experience in operations, project coordination, administrative support, program support or a related role. 
• Experience using productivity, project management, documentation or reporting tools. 
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook and Teams. 

Preferred Qualifications

• Bachelor’s degree in business administration, operations, project management or a related field. 
• Experience supporting multiple departments, programs or operational functions. 
• Experience in healthcare, behavioral health or another regulated environment. 
• Experience with EOS, performance dashboards, process documentation or system implementation. 
• Experience with Zoho, QuickCap, SharePoint, Power BI or similar platforms. 

Work Environment and Physical Requirements

• Ability to perform work in a professional office or hybrid environment, as assigned. 
• Ability to communicate effectively through in-person, telephone and virtual channels. 
• Ability to remain at a workstation and use standard office equipment for extended periods. 
• Occasional travel or participation in off-site meetings may be required.