Operations Support Manager

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Operations Support Manager. The Operations Support Manager will lead emergency response operations, coordinate logistics, and ensure seamless communication in high-pressure situations. Drive efficiency by managing resources, contracts, and training programs while maintaining client relations and ensuring operational success.

RESPONSIBILITIES:

• Take charge of operations during emergency responses, making quick, decisive actions to manage and mitigate risk while ensuring safety and well-being of all involved
• Collaborate with external vendors, internal teams, and clients to meet urgent needs, ensuring seamless communication and effective problem-solving during high-pressure scenarios
• Coordinate and manage logistics, ensuring efficient scheduling of resources and critical supplies
• Respond to client requests on short notice, often with minimal preparation time, to ensure the continuity of operations
• Develop and maintain operating procedures and contract compliance
• Evaluate and identify training needs, address gaps, and implement training programs
• Communicate with clients regarding billing and accounts receivables/collections
• Review, submit, and correct subcontractor invoices to Accounts Payable
• Oversee job scheduling in WinTeam, maintain payroll accuracy and track subcontractor pay
• Travel up to 25% of the time

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
• Bachelor’s Degree in Business Administration, Human Resources, Criminal Justice, or related field of study
• Associate’s degree in Business Administration, Human Resources, Criminal Justice or related field of study with a minimum of four (4) years of operations or logistics experience
• High School diploma with a minimum of six (6) years of operations or logistics experience
• Prior work experience as a team leader
• Minimum of two (2) of operations or logistics experience
• Proven ability to influence stakeholders, drive change, and build strategic vision
• Strong organizational, planning, and problem-solving skills with attention to detail
• Advanced proficiency in Microsoft Office and data analysis tools
• Excellent communication and interpersonal skills for effective teamwork and leadership collaboration
• Ability to multitask, assess situations, and identify critical issues quickly
• Calm and professional under pressure, with a focus on logical solutions
• Effective research, evaluation, and analysis skills to deliver clear, accurate reports

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Former Military or law enforcement background
• Bachelor’s degree in protective service, business, or related field
• Previous verifiable private/corporate security experience
• Working knowledge of WinTeam

COMPENSATION & BENEFITS:

• Pay Rate: $68,000 to $100,000 per year
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eligibility for our retirement plans
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.