Operations Support Manager

The Fortress Operations Support Manager is responsible for managing a team that keeps day-to-day business operations around the US running smoothly, improving workflows, coordinating across regional teams, and helping to resolve operational issues. Specifically, the Operations Support Manager will oversee and lead a team responsible for the supporting function necessary for a service business to be successful, including daily administration of ERP functions, handling SOA / billing communication with the customer, asset management, and any other responsibilities required by the Fortress Operations Director. 

• Oversea the placement of materials and tools in each region, ensuring that those resources are in place to support the next day’s operation.
• Control inventory costs and inventory management processes across the organization.
• Monitor tool usage and operational metrics; identifying trends and recommending improvements for both cost cutting and efficiency increases.
• Help manage vendor relationships, tools, supplies, and budgets as needed.
• Manage the coordinating of the billing workflow with each region back through NOV finance and accounting.
• Work to administer ERP workflows, ensuring that they are running smoothly across the organization and that any issues are elevated.
• Oversee daily support activities and make sure requests, issues, and escalations are handled promptly.
• Identify, evaluate and implement optimization efficiency projects, while promoting a culture of continuous improvement.
• Assist with any other duty identified by the Fortress Operations Director to support daily operations. 

• ​​A working knowledge of frac operations, and the daily needs of supporting regional US oilfield service operations.
• ​Excellent problem solving, interpersonal communication, and operational management skills
• ​Self-motivated and detail oriented.
• ​Experience tracking metrics and using data to improve processes.
• ​Available to work weekends and holidays to support regional operations and workshop demands, as needed.  
• ​Experience managing vendors, budgets, or cross-functional projects.
• ​Working knowledge of Windows 10 OS, and Microsoft Office
• ​Interpersonal skills including subordinate evaluation, motivation, and concise communication​