Operations Support Specialist

About the Position:

• The Operations Support Specialist will create a collaborative working environment within the location.


• This position is essential to providing Heroic Customer Support internally and externally and creates value by ensuring needs are met by exceeding expectations and being a champion of the customer service experience.

Our Comprehensive Benefits Package Includes:

• Medical Insurance


• Vision Insurance


• Dental Insurance


• 401(k) with Company Contribution


• Employee Assistance Program


• Paid Time Off


• Affiliate Rewards Program


• Personal Finance Solutions


• Employee Development Program

Responsibilities:

• Highly align with our mission and core values.


• Ensure a positive internal and external customer experience by assisting and providing resolutions.
  


• Champion company communications by educating employees and initiate implementation within the location.
  


• Instrumental in the reconciliation and processing of vendor related account payables.
  


• Provide recommendations on process improvements to drive excellence.
  


• Collaborates with team members in interpreting company financials and identifying resolutions to achieve desired results.
  


• Coordinate all activities related to location meetings and events.
  


• Oversee established customer satisfaction program.
  


• Facilitate the whole goods sales activities to assure company objectives are met.
  


• Provide clerical assistance within the Parts department.
  


• Support the Service work order process and manage time entry.
  


• Review, setup or make changes to customer account profiles in operating system.
  


• Count money in cash drawer and reconcile according to company policy.
  


• Manage location donations and sponsorship requests.
  


• Act as a liaison to employees for the Human Resource department.
  


• Uphold location service contract agreements to ensure commitments are being delivered according to agreement.
  


• Collaborate interdepartmentally to identifying opportunities and ensure operational success.
  


• Adhere to company Policies and Standard Operating Procedures.
  


• Performs other duties as assigned.

Qualifications or Requirements:

• High School Diploma/GED required.


• Agriculture background preferred.
  


• Minimum of two years of Customer Service.
  


• Excellent communication and interpersonal skills.
  


• Ability to proficiently use a desktop or laptop computer, including Microsoft Office Suites.

What is Redline Equipment?

• We are an agriculture equipment dealership with 13 different locations throughout the Midwest region with Case IH being our primary brand of equipment.


• Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth