Operations Support Specialist

Description

Make your next move your best move!

Why you’ll love working at DCM Services:

4 weeks of Paid Time off (PTO), monthly bonuses, holiday pay, 401k company match, company paid short-term and long-term disability insurance, and more!

To make sure you are successful you will receive three (3) weeks of onsite training.

Monday – Friday flexible schedule, free food, and a casual dress code (JEANS ARE OK EVERYDAY!).

What you’ll be a part of:

DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We’re committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation and industry excellence. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.

In this role, this individual will serve as the primary back-up for various Operations Support tasks assisting the Client Services, Support Services and Mail Processes teams. This position will report to the Senior Mail Processes Manager with a dotted line to the Senior Client Services Manager. 

Requirements

Primary Responsibilities:

Perform various Operation Support tasks as needed and directed by management, in accordance to Company and client procedures.

• Process document requests to include; work queues, account updates, spreadsheet tracking, letter generation, document preparation, and quality assurance
• Process incoming mail to include; client identification, determining criticality of document, prepping, balance control process, quality assurance, scanning and retention
• Prepare and scan documents received from clients, including quality assurance review
• Index incoming mail to the correct account; documenting, summarizing and determining next steps
• Assist with in-house letters tasks, including, but not limited to printing, quality assurance review, signing, faxing, enveloping and mailing
• Process outgoing mail including quality assurance review and enveloping
• Backup to the Receptionist
• Understand and adhere to Company information, security and privacy responsibilities as detailed in the Information Resource Usage Policy, Employee Manual, and client-specific publications.
• All other tasks as assigned.

Skills/Experience:

• 1 – 2 years of office experience, preferable in support role
• Attention to detail
• Flexibility and adaptability
• Organizational and task management skills
• Ability to multi-task with changing priorities

Education:

• High School or GED equivalent
• Associate Degree preferred or equivalent experience required