Operations Support Specialist

Description

The Operations Support Specialist will assist the Admissions Operations Team with communication monitoring, data management, record maintenance and general reporting to increase the number of students to apply and ultimately enroll at Roberts.

Job Duties:

1. Triage incoming prospective student and family communications (email, online forms, phone, mail), prioritize response, forward as necessary. 
2. Working with the Director of Admissions Operations, manage data pulls from multiple sources for bulk mailings for the transfer student population and other populations as needed.  Manage and prepare outgoing mailings to schools, Counselors and teachers as requests come in.   Monitor collateral inventory and request to re-order to maintain appropriate quantities.
3. Maintain Re-Enroll and Non-Degree workflows to ensure timely processing of these applicants.
4. Maintain Event, College Fair and High School visit attendees, input any Inquiry cards into CRM.
5. Assist with printing acceptance letters and labels for our Undergraduate population and mailing acceptance packets in a timely manner.
6. Print and mail all corresponding letters once accepted (Honors, Parent Honors letter, etc.)
7. Conduct periodic review of all Admissions web pages and form content. Submit content updates to the Marketing team as needed.
8. Maintain Consolidate Records and Unassigned records from batch uploads.
9. Maintain confidentiality as required by FERPA and appropriate data integrity standards.
10. Perform other tasks as assigned by the Admissions leadership team.

Requirements

A bachelor’s degree preferred and two years of office experience is required.  Strong  MS Office and database skills, administrative task management and interpersonal skills.