Operations Support Specialist

Our client, Coastal Calibration Laboratories, is a customer-focused provider of calibration services to the biotechnology, pharmaceutical, and medical device industries of the New England area. In laboratory and production contexts, the company calibrates a range of analytical and process devices, from pipettes to bioreactors. Calibration can be done on-site at their business or at their calibration lab. 

The Role: The Operations Support Specialist position responds to customer requests, compiles metrics in support of quality objectives, and oversees subcontracted calibrations and repairs.

Key Responsibilities:

• Create, maintain, and improve systems to monitor the progress of metrics and communicate progress to associated employees


• Collect, analyze, and summarize quality objective data for management reviews
  


• Print worksheets for items received at Coastal Calibration Laboratories’ facility for calibration
  


• Print worksheets based on customer lists for on-site calibrations
  


• Accurately transfer handwritten data into computer software system to generate calibration certificates 
  


• Print periodic reports from Excel and other Windows based programs 
  


• Accurately analyze and record customer complaints and feedback 
  


• Maintain and update calibration software 
  


• Respond to customer requests in a timely manner
  


• Facilitate subcontracted calibrations and repairs of Coastal Calibration Laboratories and customer equipment
  


• Facilitate and track customer calibrations to be performed at Coastal Calibration Laboratories’ site 
  


• Accurately execute relevant processes to established standards of quality 
  


• Contribute to relative objectives by timely completion of related tasks, and suggestions for process improvements
  


• Other job duties as assigned
  

Qualifications: 

• High school diploma or equivalent
  


• Working knowledge of Adobe Microsoft Office suite 
  


• Strong desire to proactively learn job related subjects not already known
  


• Able to type using the QWERTY method
  


• Demonstrate resourcefulness to develop temporary solutions when faced with a challenge
  


• Able to efficiently and effectively switch-task as priorities change 
  


• Excellent communication and interpersonal skills
  


• Ability to work well in a team environment
  


• Excellent attention to detail
  


• Proficient at ten-key data entry
  


• Ability to work with minimal supervision
  


• Must be able to see and read fine print and navigate to all areas of the office
  


• Must have the ability to sit for long periods of time and use repetitive wrist and hand motions
  

Compensation and Benefits:

• The anticipated hourly range for this position is between $27 - $34 per hour. Hourly rate will be determined based on experience, education, and other compensable factors. 
  


• Medical, Dental, and Vision Insurance
  


• 401k
  


• Paid Time Off 
  

Our client, Coastal Calibration Laboratories, is an equal opportunity employer, and values diversity at their company. The company does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, disability status, or any other protected characteristic or status. If you require an accommodation during the application or interview process due to a disability, please contact us to make the necessary arrangements.