Operations Support Specialist

Company : Cykor

Job Type : Full Time

Annapolis, Md

Job Description - Operations Support Specialist

Full-time

Description

Post-sales support to include responding to customer inquiries and essential details to ensure customer success.
Work closely with vendors/distributors to track order status’, update our Salesforce data, and provide Estimated Ship Dates (ESDs) to customers.
Prepare and issue accurate invoices to customers, maintaining proper documentation and adhering to billing timelines.
Partner closely with the sales team to support quote-to-order activities and resolve any customer concerns.
Providing a physical presence in our Annapolis office for customers and deliveries 3 days per week.
Receive incoming shipments to the CyKor warehouse. Track and organize inbound orders to ensure they are properly recorded, stored, and managed.
*This role may have potential as it touches other departments to evolve into a variety of areas including Accounting, Marketing, Human Resources, Customer Service, Inside Sales and Project Management.

Requirements

2+ years in corporate office environment support roles (preferred)
Customer Service experience (preferred)
Bachelor’s Degree (preferred)
Proficiency with Microsoft Office skills (Excel, Word, PowerPoint, Outlook)
Excellent verbal and writing skills, with a focus on all communications being customer friendly, accurate, and solution focused
Excellent time-management and organizational skills with attention to detail
Willingness to go the extra mile in order to provide exceptional customer service
Strong problem-solving skills and ability to adapt to changing priorities
High level of trustworthiness

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Operations Support Specialist

Job Description - Operations Support Specialist

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