Operations Support Specialist

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

As an Operations Support Specialist, you would be responsible for providing support to internal business partners as well as to customers or their insurance agents through a variety of channels. Your job is to make it easy to get things done by providing fast, high quality service experiences.

No insurance experience is required either - we will provide you with all the training you need to get started with an assigned mentor, plus you’ll receive ongoing training and support to learn additional skills as you build your career at The Hartford.

WORK ARRANGEMENTS: This position is located fully on site at our Clinton, NY or San Antonio, TX office.

RESPONSIBILITIES:

• Provide support to complete a variety of high-volume clerical transactions for different segments of the Hartford
• Identify forward-thinking solutions that resolve both stated and unstated needs, making it easier to do business with The Hartford
• Demonstrate a strong ability to multi-task, prioritize and manage daily work activities to balance multiple priorities
• Effectively communicate on requests in a timely and professional manner
• Stay current on issues potentially impacting work including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals, internal initiatives, etc.
• Understand and align work plans, activities and decisions to help fulfill all commitments within established time frames
• Strive to seek opportunities to learn and acquire new skills while learn and understanding the functions of the department and how they impact other departments
• Maintain a high level of performance as measured by traditional and contemporary performance indicators to seek a balance of quality, productivity and strong behaviors

QUALIFICATIONS:

• HOURS:  Monday – Friday, 8:00 a.m. – 4:30 p.m. EST
• Attention to detail
• Exceptional problem solving and critical thinking skills
• Effective communication skills
• Ability to use computer systems to research and process information
• Customer interaction experience (preferred)
• Have a positive and professional demeanor
• INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/300 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net  from your personal computer and provide speed test results.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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