Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company’s values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees’ development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.
Summary
This role is assigned full time on-site to a specific resident staff account (facility) to provide account assistance. Operations support functions are aligned with the asset management strategies of the site. The OSS must maintain an exceptional relationship with the account sponsors, facility staff, equipment end users, vendors, and service personnel.
Essential Duties & Responsibilities:
Establish work priorities and schedules, training requirements, etc., in a manner sensitive to both the customer and coworkers
Take responsibility for clerical needs, including completeness and accuracy of service reports while also entering the information into our CMMS RenovoLive system in a timely manner
Track scheduled maintenance (SM) and repair services (CM), monthly status reports, and notification to departments of overdue and incomplete SM’s
Escalate challenges as applicable and work with all parties to resolve escalation while keeping the end-user and sponsor updated at all times
Support service contracts when necessary
Process inventory updates to the Renovo Services agreement, while maintaining an accurate inventory in the RenovoLive system
Perform routine inventory cycle counts to validate accuracy
Order and track all necessary parts and purchased services for repairs using the approved purchasing method for the account
Maintain timely and accurate knowledge of equipment status through proper use of department schedules, inventories and PM schedules
Track safety and quality-related issues as required by the facility including hazard notification, equipment failure related to end-user safety, manufacturer recalls and mandatory equipment notifications and upgrades
Attend Safety / OSHA Committee meetings as required by the facility
Perform other duties as assigned, including escorting vendors, and assisting with on-site repair calls as needed
Education/Special Training:
B.S Degree or equivalent required
Minimum of 2 years of experience in the Life Science / Research industry preferred
Exceptional organizational and administrative skills required
Excellent written and verbal communication skills required
Proficient in Microsoft Office products, with emphasis in Excel
Required Competencies:
Accountability – takes ownership of assigned work and responsibilities, follows through and closes the loop
Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
Priority Setting – Prioritizes assigned schedules and workload
Technical Knowledge - Basic understanding of general clinical patient care devices and their use within the healthcare facility
Required Work Hours
Forty hours per week during daytime and evening hours, unless otherwise specified. Scheduled work hours may change. Overtime may be required or permitted with prior approval. On call may be required.
Reporting and Supervisory Responsibilities
The Operations Support Specialist reports to – Account Manager, Life Sciences
This position has no supervisory responsibilities
Classification
FLSA: Salaried, Exempt
**Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.
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