Operations Support Specialist Mailroom Inbound

Description

GENERAL DESCRIPTION/PURPOSE: This individual is responsible for sorting, scanning and proof of delivery of inbound mail.

COMPANY GENERAL POLICY& PROCEDURE:

• Attendance: Is punctual and present. Will request time off in accordance with policy. Will document time worked and reasons for tardiness/absence or leaving early according to company policy.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• Uphold HIPAA compliance standards as outlined by federal law.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.

JOB RESPONSIBILITIES:

• Manage all daily inbound packages and mail.
• Open and sort inbound mail by client, document type, and other parameters.
• Create batch sheets for sorted mail by document type and client.
• Utilize organization's Scan Station to upload batch sheet barcodes to the server.
• Maintain attention to detail at all times.
• Troubleshoot the operation of production equipment.
• Maintain documentation of the sorting batch as it flows through the sorting process.
• Maintain a clean and organized workspace.
• Maintain service level agreements and track daily/hourly metrics.
• Additional duties as assigned.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repetitive push, lift, or pull 50lb or less above and below eye level.
• Bending or kneeling as needed.
• Standing and/or sitting for two or more consecutive hours.

ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

COMPETENCIES:

• Ability to multitask.
• Ability to recall repetitive information.
• Time management and organization of priorities.
• Ability to follow precise instructions and processes.

REQUIRED QUALIFICATIONS:

• Education: High School Diploma or GED equivalent.
• Language Ability: Proficient in the English Language
• computer Skills/Equipment: Knowledge of Word Processing software, Spreadsheet Software and Order Processing Software.

MACHINES/EQUIPMENT USED:

Computers, copy machines, telephone, fax machine and other equipment as necessary.